Hello Maureen and Mary,
We're having similar problems at the Wellcome, but only with some of the
titles that go through the catalogue, not all. So far I haven't had any
trouble connecting to journals that don't go through the catalogue (though
I've only tested a handful of each). This was first noticed at our site on
Tuesday 6th. As it's not all titles that go through the catalogue we are
going to contact Swets about this.
Natalie
On Thu, 8 Dec 2005 08:37:23 +0000, Maureen Richardson
<[log in to unmask]> wrote:
>Hi Mary
>Thank you for this. I have actually gone through the UK Innovative
>sites and think only our two sites seem to use SwetsWise titles via the
>catalogue. We have 5,600 SwetsWise titles so a huge problem and I do not
>know where to go. When did this start happening to you and is it all
>titles from affected publishers?
>I am going to get back to Swets * but they say it is a third party
>proxy issue and why I think it is millennium is that links are fine from
>our web pages. Let me know if you hear anything or solve it and I will
>do the same
>
>Maureen
>
>
>>>> [log in to unmask] 12/07/05 4:13 pm >>>
>Hi Maureen,
>
>We've noticed this as well - we get a 'page cannot be displayed' error
>
>when clicking on full text. We'll contact Swetswise in the first
>instance - not sure why it should be a millennium problem if it has
>been
>working and we haven't upgraded in any way.
>
>Regards,
>Mary
>
>Maureen Richardson wrote:
>> Dear All
>> We have got a problem with accessing the full text of SwetsWise
>> journals via Millennium.
>> Scenario: A reader clicks on title level URL from Millennium. This
>> takes them into Swets. Can browse issues but when click on full
>text,
>> they get an error message:
>> "While trying to retrieve the URL:
>> 0-psea1.swetswise.com.library.edgehill.ac.uk:443
>> The following error was encountered:
>> * Connection Failed "
>>
>> Swets say it is because Millennium is trying to use the Swets proxy
>> system: 0-psea1.swetswise.com.library.edgehill.ac.uk:443 is a mixture
>of
>> Swet's proxy and ours.
>> Access stopped working on Wed evening/Thursday morning. Swets say
>their
>> technical team did not do anything then which would cause this
>problem.
>> I do not know where to go on this. If we access the same jnls just
>via
>> the web on and off campus rather than through Millennium it is fine
>so
>> think it must be a Millennium problem. We have put in a Help Desk
>call
>> but thought I would see if any Swets users are having similar
>problem.
>> Not all titles * just the ones which allow Swets proxy e.g.
>Blackwell,
>> Sage , OUP etc
>>
>> Many Thanks
>> Maureen
>>
>>
>> Maureen Richardson
>> Electronic Resources Manager
>> Learning Resource Centre
>> Edge Hill College
>> St Helens Rd
>> Ormskirk
>> Lancashire L39 4QP
>>
>> [log in to unmask]
>> Telephone: 01695 58 4684
>> Fax: 01695 58 4592
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