Hi,
Our problem with CHEST has now been sorted out. I've been contacted by the
excutive editor for CHEST saying that "CHEST normally does set 30-day grace
periods and for some reason there was an oversight this year. We will fix it
immediately."
However, whilst this would have sorted our initial access problems for the
grace period, we would still have had problems at the end of the grace
period as I've just found out that we have been given a new subscriber
number for CHEST and I've had to use this to reactivate our access to CHEST
through Highwire. Why we have acquired a new subscriber number I have no
idea, but it wouldn't be the first time that we've acquired multiple numbers
for the same journal from the same publisher, but that's another can of
worms. Like Louise's examples, how were we meant to know that this journal
(which we've had a subscription to since 1992) had acquired this new
subscriber number? Was anyone going to tell us or am I expected to sit in
the post room waiting for the magic number on the envelope containing the
journal to arrive?
The good news is that this journal is now sorted for 2005 at least, now to
the next problem wherever it may be!
Cheers
Lesley
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Lesley Crawshaw, Faculty Information Consultant,
Learning and Information Services,
University of Hertfordshire, Hatfield, AL10 9AB UK
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
e-mail: [log in to unmask]
phone: 01707 284662 fax: 01707 284666
web: http://www.herts.ac.uk/lis/subjects/natsci/ejournal/
list owner: [log in to unmask]
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
-----Original Message-----
From: An informal open list set up by the UK Serials Group
[mailto:[log in to unmask]] On Behalf Of Louise Cole
Sent: 04 January 2005 17:44
To: [log in to unmask]
Subject: Re: Publishers Cutting Off Our Access Even Though They've Been
Paid!! - Adopting a Gracing Period Could Have Avoided All the Pain
Hello
I'd like to echo this. We haven't lost either of these (yet) but I did find
four providers with problems this morning. One had the age-old excuse that
we hadn't reactivated with their new subscription number (no, because we
didn't know what it was!).
Very frustrating, especially those that happily expired between Christmas
and New Year.
Why do they still do it?
Louise
Louise Cole
Electronic Resources Team Leader
University of Leeds
-----Original Message-----
From: An informal open list set up by the UK Serials Group
[mailto:[log in to unmask]] On Behalf Of Lesley Crawshaw
Sent: 04 January 2005 17:08
To: [log in to unmask]
Subject: Publishers Cutting Off Our Access Even Though They've Been Paid!! -
Adopting a Gracing Period Could Have Avoided All the Pain
Hi,
It's only my first day back at work and already we've found that we've lost
electronic access to a number of our subscriptions. At present we don't know
the scale of the problem. Whilst many publishers/learned societies have
adopted gracing periods to avoid customers losing access whilst renewals are
processed by publishers etc., many publishers/learned societies still don't
appear to have got the message about the need for gracing, especially in the
eonly world where loss of access can mean losing access to all available
online material (depending on the subscription model of the journal).
What makes it even more frustrating is that in the two cases I've just been
looking at - not only did our access get cut off on the 31st December 2004,
but the cheques from our agents to these publishers for our subscriptions
have already been cashed. So in these two cases payment has been made, but
we have still lost access. There is no justice in this.
For information here are the two journals concerned.
1. Chest - published by the American College of Chest Physicians 2.
Mycologia - published by the Mycological Society of America
Both of these publishers/societies could have avoided these problems (or at
least give time for these problems to get sorted out) by having a grace
period.
How do we get the message across to those publishers/societies who haven't
adopted gracing periods that this is something that is essential today?
Cheers
Lesley
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Lesley Crawshaw, Faculty Information Consultant,
Learning and Information Services,
University of Hertfordshire, Hatfield, AL10 9AB UK
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
e-mail: [log in to unmask]
phone: 01707 284662 fax: 01707 284666
web: http://www.herts.ac.uk/lis/subjects/natsci/ejournal/
list owner: [log in to unmask]
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
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