Hi Amel,
Thanks you for posting to the list - I've always appreciated the fact that
Ingenta does respond to this list when issues relating to IngentaConnect are
raised. I am also sure that we do all appreciate that this is a highly
complex issue involving many different parties, all of whom share some
responsibility when things go wrong.
I am sure that all of us will be able to sleep easier at night and have a
restful vacation knowing that a 3 month gracing period has been implemented
on IngentaConnect. I also think it’s great that you have provided us with
more detailed information about how the renewal process will be carried out,
and particularly that you will be contacting non-renewed subscribers at the
end of February (presumably using the institutional administrator) detailing
any problems.
Have a good weekend everyone!
Cheers
Lesley
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Lesley Crawshaw, Faculty Information Consultant
Learning and Information Services
University of Hertfordshire, Hatfield, AL10 9AB
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
email: [log in to unmask]
phone: 01707 284662 fax: 01707 284666
list owner: [log in to unmask]
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-----Original Message-----
From: An informal open list set up by the UK Serials Group
[mailto:[log in to unmask]] On Behalf Of Amel Abourachid
Sent: 16 December 2005 15:20
To: [log in to unmask]
Subject: Re: IngentaConnect - Why Do We Keep Losing Access To Titles That
Were Once Had Access To?
Dear all,
We do subscribe to this and other discussion lists, and where appropriate we
respond to members who have raised concerns about IngentaConnect. I would
note that for specific problems, it is more effective to contact our
customer service team, [log in to unmask] -- yes, we had some problems
getting answers to you earlier this year, but normal service has very much
been resumed and contacting us directly is a better guarantee of resolution.
We would like to reassure list members that Ingenta has already enabled
access to 2006 issues (for institutions with a 2005 subscription) under the
terms of our gracing policy: we have configured graced access to all content
from all publishers on IngentaConnect for the first 3 months of 2006. We
will not cut off graced access to each publisher's content until we can be
sure that all renewals for that publisher have been processed. If you would
like more information about our renewals policy and process, please check
out this article in our publisher newsletter:
http://eyetoeye.ingenta.com/publisher/issue14/news-renewals.htm
You should, therefore, have access to 2006 issues now, and we are
investigating the specific examples raised -- please contact me directly to
report problems.
We do understand your frustration, and we are doing everything we can to
continue improving the process to make renewals less of a headache in the
future. We fully accept our responsibility to provide a better service to
you on this -- but we are only as good as the other links in the chain. We
are proactively working with those other parties to improve the process and
would welcome your input via [log in to unmask]
If you have any other questions please do not hesitate to contact me.
Best wishes,
Regards,
Amel
________________________________________________________
Amel Abourachid
Library and End User Services Manager
Ingenta PLC
Unit 1 Riverside Court, Bath, BA2 3DZ, UK
T +44 1225 361113
F +44 1225 361155
E [log in to unmask]
www.ingentaconnect.com
Ingenta: Technology + Services for the Publishing and Information
Industries.
-----Original Message-----
From: An informal open list set up by the UK Serials Group
[mailto:[log in to unmask]]On Behalf Of Lesley Crawshaw
Sent: 16 December 2005 1:20 pm
To: [log in to unmask]
Subject: IngentaConnect - Why Do We Keep Losing Access To Titles That
Were Once Had Access To?
Hi,
Once upon a time I used to think that once access had been set up to a
subscription on IngentaConnect, then the only thing you needed to worry
about was checking that the access to the content for the new subscription
year was working OK. How naïve I was! From what I can see this is no longer
the case, now one can lose total access or partial access to subscriptions
for no apparent reason and without any warning and to make it worse at any
time of the year!
We’ve suffered no end of problems with access to many titles on
IngentaConnect this year, in fact I've never known a more frustrating year
than this!
Some of the problems appear to relate to the same old problems of being
allocated new subscriber numbers for no apparent reason. Some of the
problems can be traced back to Turpin (who some publishers use as their
subscription fulfilment agent) allocating new subscriber numbers to our
subscriptions, without even thinking that this might have a knock-on effect
on our online access. Other problems appear to relate to publishers files
not being able to be matched up to the correct institution.
Whilst I am not blaming Ingenta for all these problems, it is about time
that someone took responsibility for getting these issues resolved once and
for all, before a number of us librarians are carted off to the "funny
farm". As more and more of us are going online only, we really can't have
our subscriptions going up and down like a yo-yo! Journals are one of the
few resources that are paid for in advance of their publication, it seems
that sometimes that we are not getting anything for that money.
There is hardly a publisher on IngentaConnect that we haven't some kind of
problems with this year.
Since many of us might use usage statistics to evaluate which subscriptions
are worth keeping, there may be journals that get cancelled because of low
usage statistics, where the reason the usage statistics are so low is that
we haven't had access to those particular journals because of
afore-mentioned problems.
Just to illustrate today we uncovered the fact that we'd lost all our access
to the Journal of Agricultural Economics - we've had access to this ever
since it first appeared on ingenta back in 2002. It was working until quite
recently, but now all our access has disappeared. The publisher is now
trying to get this resolved for us.
I can't wait for 2006!
Cheers
Lesley
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Lesley Crawshaw, Faculty Information Consultant
Learning and Information Services
University of Hertfordshire, Hatfield, AL10 9AB
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
email: [log in to unmask]
phone: 01707 284662 fax: 01707 284666
list owner: [log in to unmask]
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
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