Hi,
Following many emails off list and on list I thought I would add some more
comments to my earlier email re: agent activation of institutional
subscriptions:
1. The problems with agent activation of journal access through
IngentaConnect isn't restricted to just Ebsco - I used Ebsco as my example
because they are our agent. It wouldn't have been fair to pass a general
comment as I didn't know what the situation was with other agents. Ebsco
have been in touch with me following my posting and have informed me that
they are looking at their current processes with in order to make
improvements in this process.
2. It isn't always clear from publishers' sites exactly what rights a
subscriber has in terms of online access with a current subscription - I've
often had to contact publishers to try and clarify this and requested that
their sites have clearer information for all those who need access to this
information e.g. we just found that we've got access to Technometrics, but
at present we only have access to the 2005 issues on IngentaConnect. I've
visited the web site of the American Statistical Association, but can find
no information at all about the access rights to electronic content. It's
not even on their library and institutional rates periodicals order form at:
http://www.amstat.org/publications/pubs_institution.pdf.
3. The increasing complexity of subscription options from publishers may
contribute to these problems of activation.
4. Changing access rights to journals due to changing policy on accessing
backfiles e.g. all of the backfile may have previously been available, but
now no longer comes as part of a current subscription e.g. Blackwell
Publishing is making a change to its backfile policy from 2006 details of
which can be found at:
http://www.blackwellpublishing.com/librarians/newsletter_html/august_2005.ht
m#back
5. Sometimes I've gone back to the publisher to ask for our access to be
opened up when I've found that the agent hasn't activated our access
correctly and some have told me that I need to speak to Ingenta and that it
is nothing to do with them...and so one goes round and round in circles
before closure finally happens.
Cheers
Lesley
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Lesley Crawshaw, Faculty Information Consultant
Learning and Information Services
University of Hertfordshire, Hatfield, AL10 9AB
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
email: [log in to unmask]
phone: 01707 284662 fax: 01707 284666
list owner: [log in to unmask]
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
-----Original Message-----
From: An informal open list set up by the UK Serials Group
[mailto:[log in to unmask]] On Behalf Of Chris Spencer
Sent: 16 December 2005 14:21
To: [log in to unmask]
Subject: Re: Agent Activations of Institutional Subscriptions on
IngentaConnect - Why Can't They Get It Right?
Yes, here at Bournemouth University we use EBSCO as our subscription
agent and have had a very similar experience. I too have raised this
both with EBSCO and Ingenta, but things don't seem to improve. We are
also an Ingenta Premium customer, but paying extra doesn't seem to have
any impact.
Chris
Chris Spencer
Library Procurement & Systems Development Manager
Academic Services
Bournemouth University
Talbot Campus
Poole
Dorset
BH12 5BB
[log in to unmask]
tel: +44 (0) 1202 965465 fax: +44 (0) 1202 965475
-----Original Message-----
From: An informal open list set up by the UK Serials Group
[mailto:[log in to unmask]] On Behalf Of Lesley Crawshaw
Sent: 16 December 2005 12:43
To: [log in to unmask]
Subject: Agent Activations of Institutional Subscriptions on
IngentaConnect - Why Can't They Get It Right?
Hi,
We welcome our agent, Ebsco, setting up our access to our subscriptions
on IngentaConnect, we just wish they would get it right first time!
Time and time we've found journals that have been set up by our agent,
but only to the current year. In many cases publishers give access to
all of their online backfiles as part of a current subscription. So
rather than this saving us time we then have to go backwards and
forwards between the publisher and IngentaConnect to have our access to
the backfiles opened up for us where this is part of a current
subscription.
We have raised this with our agent, but we still find the problem
happening. We also find that it's a bit hit and miss which subscriptions
get activated through this route.
Have other people out there had problems like this when agents activate
their subscriptions?
Cheers
Lesley
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Lesley Crawshaw, Faculty Information Consultant
Learning and Information Services
University of Hertfordshire, Hatfield, AL10 9AB
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
email: [log in to unmask]
phone: 01707 284662 fax: 01707 284666
list owner: [log in to unmask]
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
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