Hi Satu,
I requested some statistics on Wednesday around 3pm and they came before
5pm. This is the first time I've done it so i don't know if this is a
normal response time.
However, It is normal to have to wait for their helpdesk to respond,
especially at the moment.
Cheers
Anna
At 09:58 08/07/2005 +0100, you wrote:
>Hello List,
>
>I requested usage statistics from IngentaConnect on Monday 4th July. After
>filling in the required fields and pressing the right buttons, I was
>informed that the statistics file would be delivered to my email address in
>the next 24-hours. Four days later, I still have not received anything from
>Ingenta. Two days ago I emailed their helpdesk but have not heard back from
>them either. Our site does not subscribe to Ingenta's Premium service but
>they did offer "standard" statistics which is what I went for.
>
>Is it normal to have to wait days for Ingenta statistics, and for their
>helpdesk to respond?
>
>
>Satu
>
>Ms Satu Nieminen
>Electronic Resources Librarian
>University of Bradford
>JB Priestley Library
>Richmond Road
>Bradford
>BD7 1DP
>Tel 01274 233400
>Fax 01274 233398
>Email [log in to unmask]
Anna Sansome
E-Journals Administrator
Library Services
University College London
Gower Street
London
WC1E 6BT
Tel: x37380 (internal) 020 7679 7380 (external)
Email: [log in to unmask]
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