I too submitted a ticket (212416) on this. However the problem may be slight different on our server. The tracking of access statistics stops only for item number 21 and upward.
I received the same response from my TSM, almost the same wording. Maybe we are sharing the same TSM.
Jie
-----Original Message-----
From: Blackboard/Courseinfo userslist
[mailto:[log in to unmask]]On Behalf Of Dr Malcolm
Murray
Sent: 15 November 2005 12:01
To: [log in to unmask]
Subject: Re: Content Tracking
We have some tracking issues too.
Any indication whether this will be a backwards fix - i.e. will it
restore access to old tracking data stuck in a table somewhere, or is it
only fixed from the patch onwards?
Cheers,
Malcolm.
--
Dr Malcolm Murray
Learning Technologies Team Leader
IT Service
Durham University
Stuart David Lewis [sdl] wrote:
>>We don't seem able to get any results out of the tracking of
>>individual content within our Blackboard 6.3.
>
>
> Same here! :(
>
>
>
>>is this just another bug ? We're on 6.3.
>
>
> Bb have told us:
>
> ===
> I was not able to replicate the issue on our test server with the same
> exact build as your production. However, during my research into this
> case, I did find out that several other clients have indeed experienced
> the same issue. Some clients had as little as two items to track and
> still encountered the same issue. The issue was reported in build
> 6.3.1.424. Which I believe is the version that you are on. The issue
> has been addressed and resolved in App Pack 3 - SP2.
> ===
>
> Apparently App pack 3 SP2 is due out near the end of this month.
>
>
> Stuart
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