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I too submitted a ticket (212416) on this. However the problem may be slight different on our server. The tracking of access statistics stops only for item number 21 and upward. I received the same response from my TSM, almost the same wording. Maybe we are sharing the same TSM. Jie -----Original Message----- From: Blackboard/Courseinfo userslist [mailto:[log in to unmask]]On Behalf Of Dr Malcolm Murray Sent: 15 November 2005 12:01 To: [log in to unmask] Subject: Re: Content Tracking We have some tracking issues too. Any indication whether this will be a backwards fix - i.e. will it restore access to old tracking data stuck in a table somewhere, or is it only fixed from the patch onwards? Cheers, Malcolm. -- Dr Malcolm Murray Learning Technologies Team Leader IT Service Durham University Stuart David Lewis [sdl] wrote: >>We don't seem able to get any results out of the tracking of >>individual content within our Blackboard 6.3. > > > Same here! :( > > > >>is this just another bug ? We're on 6.3. > > > Bb have told us: > > === > I was not able to replicate the issue on our test server with the same > exact build as your production. However, during my research into this > case, I did find out that several other clients have indeed experienced > the same issue. Some clients had as little as two items to track and > still encountered the same issue. The issue was reported in build > 6.3.1.424. Which I believe is the version that you are on. The issue > has been addressed and resolved in App Pack 3 - SP2. > === > > Apparently App pack 3 SP2 is due out near the end of this month. > > > Stuart > _________________________________________________________________ > > Datblygydd Cymwysiadau'r We Web Applications Developer > Gwasanaethau Gwybodaeth Information Services > Prifysgol Cymru Aberystwyth University of Wales Aberystwyth > > E-bost / E-mail: [log in to unmask] > Ffon / Tel: (01970) 622860 > _________________________________________________________________ > >