Thankyou.
I'd encourage you to publish the data.
Do you (or anyone) record these as adverse incidents with a high risk
to patient safety? Locally I'm worried we've accepted high error rates
in functions like these and don't report them. What would a Martian/
Tesco manager/ aerospace engineer looking at our systems say?
More comments interspersed
Best wishes
Jonathan
On 3 Feb 2005, at 09:03, Helen Verrill wrote:
> We do it to encourage 'form filling' so that our electronic (push)
> reach the
> correct location and are filed either electronically or paper. The
> majority
> of missing locations are from GP, OPD and the surgeons. Many of the
> GP's
> rely on electronic reports so they will not receive the results unless
> they
> ask (some have paper reports switched off). The OPD reports were
> previously
> being sent to unknown clinician at OPD where they were being filed in a
> (very large) box if anyone wanted to look for an individual reports.
> The
> Consultants secretaries have told us they prefer suppression of
> reports as
> this process has eventually reinforced form filling so that they have
> to
> chase fewer reports in time for Clinics.
>
> We ultimately receive a query for 50% of these suppressed reports. Of
> the
> remaining 50%, only 3 have ever had repeat requests, leaving 47% where
> the
> results have not been seen and no-one has missed them! As for the
> delay,
> with the GP's it is less than a week and for OPD usually just before
> the
> next clinic appointment.
Can clinicians in secondary care see the reports of investigations done
on those patients in primary care?
Are the clinicians in those clinics using paper or computer access? Is
it better to have them 'phone the laboratory to give a location so that
you can then issue the report so that they can see it, or to leave it
to them to view or view and print the report by finding the patient
themselves using computer access?
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