I am trying to find out whether any authorities are taking a call centre approach with telephone enquiries. I am most interested in how it is implemented:
For all enquiries or just those on opening hours/renewals?
Are renewals and information requests dealt separately?
Many thanks.
Maggie Stansfield - Branch Librarian/Development
Sustainable Communities - "Connecting People to Services"
Community and IT Services
Libraries Service Unit
Tameside Central Library
Old Street
Ashton-under-Lyne
OL6 7SG
0161 342 2029
0161 330 4762 (fax)
Email Disclaimer is
http://www.tameside.gov.uk/emdis.htm
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