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Transforming customer care in information services
Speaker: Ruth Sanderson
Date: 22 October
Location: TFPL training suite, nr Farringdon station, London
Ever been into a shop and felt the assistant didn't care about you? Or been
on the phone and thought the other person wasn't really listening to what
you needed? Did you recommend the company or service to others afterwards or
did you tell people about the awful customer service? For most of us it's
the latter and yet it's acknowledged that valuing and caring for your
customers is fundamental to the departments growth and long term future.
Wouldn't it be great to have people out there positively raving about how
great your Information Service is? This one day workshop gives you practical
advice on providing truly transformational customer care. You'll learn how
to attract the right customers, develop ways of diffusing potential problems
and revisit some fundamental customer principles in the light of your new
knowledge.
Fee: £295 + VAT
For more information follow this link or call the training team on 020 7251
5522: http://www.tfpl.com/skills_development/courses/cd.cfm?linkid=tr665
Amy Millis
Training Administrator
email: [log in to unmask]
tel.: 020 7251 5522
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