Customer Care is becoming increasingly important in the service
sector. This course covers aspects of establishing and monitoring good
customer care within your service. This course is being offered in
Dublin on 16 June
Customer Care - Policy and Method
What does it cover?
* This course gives practical ideas on a team-work approach to
creating loyalty and brand awareness through excellent customer
care.
* It gives opportunities to consider and practise appropriate, safe
and efficient behaviours for high-quality customer care.
By the end of the day delegates will have
* Explored the effect of negative and positive staff attitudes on
clients
* Examined how to use team- building to create positive staff
attitudes
* Learned how to produce “models”to guide staff in their approach to
clients
* Considered how to monitor and maintain improvements in
customer care
Where and When?
Venue: Birmingham
Date: Tuesday 8 June 2004
Cost: £200
Time: 9.30-4.30
Venue: Dublin
Date: Wednesday 16 June 2004
Cost: €300
Time: 9.30-4.30
How to book
To reserve a place on this course please e-mail
[log in to unmask] or mail or fax post an
application to the address below with the following details
Delegate name
Institution
Address, tel.no, fax. no, e-mail
Invoice address (if different)
Order no. (if required)
Any special dietary requirements
Important note
Once a firm booking has been confirmed any cancellations will be
subject to the following terms
Cancellation up to 14 days before the course 80% refund
Cancellation between 7 &14 days before the course 50% refund
Cancellation less than 7 days before the course No refund
*************************
Ian Ledsham
Allegro Training
1 North End Farm Cottages
Cheriton
Alresford SO24 0PW
England
T/F: (+44) (0) 19 62 77 17 19
e-mail: [log in to unmask]
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