************apologies for cross-posting*************
There are places available on this 'hot topic' seminar which is being held
in our London training suite. For more information or to make a booking,
please follow the link below or call the training team on 020 7251 5522.
Demonstrating impact: performance and value metrics
Speakers include: Lisa Fernstrom, Intellectual Capital Services; Sophie
Graham, Pfizer; Melanie Goody, KPMG; Grace Kempster, The British Council;
Sandra Ward & Ian Wooler, TFPL
Date: 29 April 2004
Fee: GBP195 + VAT (GBP229.13)
As knowledge and information leaders identify opportunities to harness their
teams' skills and capabilities in new areas, there is a requirement to
develop a business case based on the value that the initiative will deliver
to the business - to demonstrate the business impact.
There is often also the need to justify budgets. They must fight for the
continued existence of their products and teams. As budgets are squeezed,
our clients are increasingly looking for ways to prove the impact they are
making on their business and are seeking to demonstrate the real value of
business focused information and knowledge teams and deliverables.
Once it was sufficient to use metrics that merely measured the amount of
work undertaken - for example the number of enquiries dealt with or the
increase in web page usage. Now, effective impact measures must reflect a
real link between knowledge and information services and the achievement of
overall corporate goals.
In this Hot Topic seminar, leaders in the creation and application of
information and knowledge service metrics will share the lessons they have
learned.
http://www.tfpl.com/skills_development/courses/cd.cfm?linkid=tr694
Sign up for e-mail alerts of forthcoming courses at
http://www.tfpl.com/skills_development/courses/trainingalert.cfm
Amy Millis
Training Administrator
email: [log in to unmask]
tel.: 020 7251 5522
UK TFPL Ltd 17-18 Britton Street, LONDON, EC1M 5TL
Tel + 44 (0)20 7251 5522 Fax + 44 (0)20 7251 8318
Sign up for TFPL job alert so you don't miss out on any new exciting opportunities at
http://www.tfpl.com/temporary_recruitment/candidates/cjob_alert.cfm
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