Andrew Lewis napsal(a):
... that's a very nice list of e-services.
I think there would by also
Communication INBOUND
- e-mail into the library
- SMS
- ...
Vladimir Pavek
> Dear List,
>
> I am doing some research into electronic services in public libraries,
> part
> of which involves defining what is actually in use (or available on the
> market to use)
> I have knocked up this list of everyday e-services that occur in public
> libraries.
> Rather than try to rack my brains to see if I have missed anything (which
> is
> entirely possible!), can anyone add anything to this list.
>
> I am after services that our customers would see as distinct, rather than
> different technical means by which they are done.
> e-services available in public libraries
> 1. self-access library catalogue - OPAC in a library
> 2. remote access to library catalogue over the web - web catalogue
> 3. library electronic stock available in the library (e.g local
> history
> packages, databases, e-reference, journal subscriptions)
> a. CD-roms
> b. Web based information
> c. Ring-fenced web pages chosen by librarians
> 4. library electronic stock - remote access
> a. web based
> b. e-books
> 5. library electronic stock available to borrow physically
> a. CD-roms/DVD-roms/Software
> b. Games (e.g. playstation)
> 6. general access to the world wide web
> 7. sending e-mail (either via the web or via the Internet using mail
> software like Outlook Express)
> 8. office software to use in the library
> a. word processing
> b. spreadsheet software
> c. database creation software
> d. drawing/graphics packages
> 9. learning software with tutorials (web-based/ CD-roms etc)
> 10. Library web pages
> a. Library information
> b. Useful links section selected by library staff
> c. Discussion lists/forum - e.g. book group discussion lists
> d. Online live chat - e.g. mediated chat for customer consultation/
> book group discussion
> 11. Virtual reference desks
> a. Non-live - Web form/ or e-mail "ask-a-librarian" type question and
> answer service
> b. Live/realtime: chatroom help, co-browsing
> 12. self-service
> a. self issue/renewal terminals
> b. self return terminals
> c. customer self-entry - e.g. swipe card access to unstaffed library
> d. automated telephone systems (e.g. for book renewals/information)
> 13. electronic signage/display
> a. remote controlled text displays
> b. scrolling presentation
> c. display equipment for events or training (e.g. large touchscreen
> monitors/ whiteboards)
> d. freestanding information points (e.g. touch screen kiosk type)
> 14. Communication outbound
> a. E-mail distribution lists
> b. Blogs
> c. E-mail alerts (e.g for overdues/notification of requested items)
> d. SMS text alerts (e.g for overdues/notification of requested items)
> e. Automated telephone alerts (e.g for overdues/notification of
> requested items)
> 15. Staff assistance and knowledge of e-services
> 16. training in ICT skills
> 17. loan of electronic equipment
> a. laptops
> b. PDAs
> c. Games consoles
>
>
> Andrew Lewis
> e-Services Officer
> Library and Information Services
> Royal Borough of Windsor and Maidenhead
> 01628 796 592
> [log in to unmask] <mailto:[log in to unmask]>
> www.rbwm.gov.uk/libraries <http://www.rbwm.gov.uk/libraries>
>
>
>
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>
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>
--
Vladimir Pavek
The Research Library of South Bohemia
Ceske Budejovice
The Czech Republic
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