This looks pretty comprehensive to me! What about accessibility software
though, for points 8/9?
Katharine Spackman
County Reference and Information Librarian
Oxfordshire County Council Learning & Culture - Cultural Services
Tel: 01865-810210
Fax: 01865-810207
e-mail: [log in to unmask]
This email is intended for the use of the addressee only and may contain
information that is privileged and confidential. Misuse of the information
may constitute criminal offences for which you would be liable. If you have
received this communication in error, please notify the sender immediately
and delete the message from your system. The views expressed may be
personal to the sender and should not be taken as necessarily the views of
Oxfordshire County Council, who cannot accept any responsibility for the
accuracy and completeness of this message.
-----Original Message-----
From: Andrew Lewis [mailto:[log in to unmask]]
Sent: 16 January 2004 09:12
To: [log in to unmask]
Subject: e-services
Dear List,
I am doing some research into electronic services in public libraries, part
of which involves defining what is actually in use (or available on the
market to use)
I have knocked up this list of everyday e-services that occur in public
libraries.
Rather than try to rack my brains to see if I have missed anything (which is
entirely possible!), can anyone add anything to this list.
I am after services that our customers would see as distinct, rather than
different technical means by which they are done.
e-services available in public libraries
1. self-access library catalogue - OPAC in a library
2. remote access to library catalogue over the web - web catalogue
3. library electronic stock available in the library (e.g local history
packages, databases, e-reference, journal subscriptions)
a. CD-roms
b. Web based information
c. Ring-fenced web pages chosen by librarians
4. library electronic stock - remote access
a. web based
b. e-books
5. library electronic stock available to borrow physically
a. CD-roms/DVD-roms/Software
b. Games (e.g. playstation)
6. general access to the world wide web
7. sending e-mail (either via the web or via the Internet using mail
software like Outlook Express)
8. office software to use in the library
a. word processing
b. spreadsheet software
c. database creation software
d. drawing/graphics packages
9. learning software with tutorials (web-based/ CD-roms etc)
10. Library web pages
a. Library information
b. Useful links section selected by library staff
c. Discussion lists/forum - e.g. book group discussion lists
d. Online live chat - e.g. mediated chat for customer consultation/
book group discussion
11. Virtual reference desks
a. Non-live - Web form/ or e-mail "ask-a-librarian" type question and
answer service
b. Live/realtime: chatroom help, co-browsing
12. self-service
a. self issue/renewal terminals
b. self return terminals
c. customer self-entry - e.g. swipe card access to unstaffed library
d. automated telephone systems (e.g. for book renewals/information)
13. electronic signage/display
a. remote controlled text displays
b. scrolling presentation
c. display equipment for events or training (e.g. large touchscreen
monitors/ whiteboards)
d. freestanding information points (e.g. touch screen kiosk type)
14. Communication outbound
a. E-mail distribution lists
b. Blogs
c. E-mail alerts (e.g for overdues/notification of requested items)
d. SMS text alerts (e.g for overdues/notification of requested items)
e. Automated telephone alerts (e.g for overdues/notification of
requested items)
15. Staff assistance and knowledge of e-services
16. training in ICT skills
17. loan of electronic equipment
a. laptops
b. PDAs
c. Games consoles
Andrew Lewis
e-Services Officer
Library and Information Services
Royal Borough of Windsor and Maidenhead
01628 796 592
[log in to unmask] <mailto:[log in to unmask]>
www.rbwm.gov.uk/libraries <http://www.rbwm.gov.uk/libraries>
**********************************************************************
This e-mail is confidential and is intended only for the person(s)
named above. If you are not the intended addressee it is requested
that you do not copy, distribute or rely on the information contained
within the e-mail, as such action may be unlawful.
If it has reached you by mistake then please call 01628 798888 to
let us know or notify us by e-mail and then delete the message.
Thank you for your help
http://www.rbwm.gov.uk
**********************************************************************
www.oxfordshire.gov.uk
|