Dear List,
I am doing some research into electronic services in public libraries, part
of which involves defining what is actually in use (or available on the
market to use)
I have knocked up this list of everyday e-services that occur in public
libraries.
Rather than try to rack my brains to see if I have missed anything (which is
entirely possible!), can anyone add anything to this list.
I am after services that our customers would see as distinct, rather than
different technical means by which they are done.
e-services available in public libraries
1. self-access library catalogue - OPAC in a library
2. remote access to library catalogue over the web - web catalogue
3. library electronic stock available in the library (e.g local history
packages, databases, e-reference, journal subscriptions)
a. CD-roms
b. Web based information
c. Ring-fenced web pages chosen by librarians
4. library electronic stock - remote access
a. web based
b. e-books
5. library electronic stock available to borrow physically
a. CD-roms/DVD-roms/Software
b. Games (e.g. playstation)
6. general access to the world wide web
7. sending e-mail (either via the web or via the Internet using mail
software like Outlook Express)
8. office software to use in the library
a. word processing
b. spreadsheet software
c. database creation software
d. drawing/graphics packages
9. learning software with tutorials (web-based/ CD-roms etc)
10. Library web pages
a. Library information
b. Useful links section selected by library staff
c. Discussion lists/forum - e.g. book group discussion lists
d. Online live chat - e.g. mediated chat for customer consultation/
book group discussion
11. Virtual reference desks
a. Non-live - Web form/ or e-mail "ask-a-librarian" type question and
answer service
b. Live/realtime: chatroom help, co-browsing
12. self-service
a. self issue/renewal terminals
b. self return terminals
c. customer self-entry - e.g. swipe card access to unstaffed library
d. automated telephone systems (e.g. for book renewals/information)
13. electronic signage/display
a. remote controlled text displays
b. scrolling presentation
c. display equipment for events or training (e.g. large touchscreen
monitors/ whiteboards)
d. freestanding information points (e.g. touch screen kiosk type)
14. Communication outbound
a. E-mail distribution lists
b. Blogs
c. E-mail alerts (e.g for overdues/notification of requested items)
d. SMS text alerts (e.g for overdues/notification of requested items)
e. Automated telephone alerts (e.g for overdues/notification of
requested items)
15. Staff assistance and knowledge of e-services
16. training in ICT skills
17. loan of electronic equipment
a. laptops
b. PDAs
c. Games consoles
Andrew Lewis
e-Services Officer
Library and Information Services
Royal Borough of Windsor and Maidenhead
01628 796 592
[log in to unmask] <mailto:[log in to unmask]>
www.rbwm.gov.uk/libraries <http://www.rbwm.gov.uk/libraries>
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