This course will be held in London in March. Details of the course and
dates are given below.
For more information please contact Ian Ledsham at the address
below.
Customer Care - Policy and Method
What does it cover?
* This course gives practical ideas on a team-work approach to
creating loyalty and brand awareness through excellent customer
care.
* It gives opportunities to consider and practise appropriate, safe
and efficient behaviours for high-quality customer care.
By the end of the day delegates will have
* Explored the effect of negative and positive staff attitudes on
clients
* Examined how to use team- building to create positive staff
attitudes
* Learned how to produce “models”to guide staff in their approach to
clients
* Considered how to monitor and maintain improvements in
customer care
Where and When?
Leeds
Date: Tuesday 3 February
Venue: Leeds
Cost: £200
London
Date:Wednesday 17 March 2004
Venue:Bloomsbury Square Training Centre
Cost:£200
How to book
To reserve a place on this course please e-mail
[log in to unmask] or mail or fax post an
application to the address below with the following details
Delegate name
Institution
Address, tel.no, fax. no, e-mail
Invoice address (if different)
Order no. (if required)
Any special dietary requirements
Important note
Once a firm booking has been confirmed any cancellations will be
subject to the following terms
Cancellation up to 14 days before the course 80% refund
Cancellation between 7 &14 days before the course 50% refund
Cancellation less than 7 days before the couse No
refund*************************
Ian Ledsham
Allegro Training
1 North End Farm Cottages
Cheriton
Alresford SO24 0PW
England
T/F: (+44) (0) 19 62 77 17 19
e-mail: [log in to unmask]
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