I thought you maybe interested in this response from City & Guilds, it turns out that they will refund us if the request is made within 1 month of registration
Was anyone else aware of this - as in the Directory it says that unless the student dies or joins the armed forces we do not get a penny back!
I spoke to Sheila Barraclough from Warrington today and if you have been experiencing problems with getting through to London since Xmas apparently all staff have been training for the new customer response telephone system which will monitor all calls we make and look at response times - all good for us I suppose...
Thanks
-----Original Message-----
From: ANNE VERDON [mailto:[log in to unmask]]
Sent: 07 January 2004 13:15
To: Graham, Sally
Subject: REFUNDS FOR REGISTRATIONS
Hello Sally
Your letter to Andy Shilton has been passed on to me for action.
I'm sorry that you have had no response to your original letter for
these refunds to be made. Because of the very busy December examination
period we are a bit behind with our correspondence. My apologies for
this.
We do have policy for refunds of registrations. Normally we will delete
the registration & automatically make a refund by Credit Note if the
request is made within one month of the original registration date for
the individual candidate. Any requests made after the month is not
usually considered unless there are exceptional circumstances ie centre
made them in error when they should have been made for a different
award/complex.
This is simply because the registration then belongs to the candidate &
allows them to go to another centre if they wish at a leter time
perhaps...they would also have received a log book in the majority of
awards as part of the registration fee.
The list you attached has been passed to a colleague for action today.
However if there is a different list that is still outstanding can I
please ask you to fax these to me direct (020 7294 2413) & I'll arrange
for them to be deleted.
Thank you
Regards
Anne Verdon
Manager, C&G Operations Support
T: +44 (0) 207 294 2787
F: +44 (0) 207 294 2413
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