Dear Diane,
Greetings from Southend on the east coast of England.
Surprisingly not a lot has been published on this topic. The nursing
profession seems to have made a great contribution to literature in this
area. Here is a list of resources which might be of some interest and ?use.
This systematic review included 8 studies on non verbal communication.
Beck RS, Daughtridge R, Sloane PD. Physician-patient communication in the
primary care office: a systematic review. J Am Board Fam Pract. 2002
Jan-Feb;15(1):25-38.
Full text from http://www.jabfp.org/cgi/reprint/15/1/25.pdf
Here is a chapter on “How Effective Is Your Nonverbal Communication?” from a
web book available @
http://www.conversationsincare.org/web_book/chapter02.html
An article on non-verbal communication from the University of Missouri site
http://www.muhealth.org/~gme/communicatnonverb1.shtml
Evidence to show non-verbal communication of provider increases patients’
health outcome. http://www.wjh.harvard.edu/~na/therapistgeriatric.pdf
Chambers S. Use of non-verbal communication skills to improve nursing care.
Br J Nurs. 2003 Jul 24-Aug 13;12(14):874-8.
Griffith CH 3rd, Wilson JF, Langer S, Haist SA. House staff nonverbal
communication skills and standardized patient satisfaction. J Gen Intern
Med. 2003 Mar;18(3):170-4.
Caris-Verhallen WM, Kerkstra A, Bensing JM. Non-verbal behaviour in
nurse-elderly patient communication. J Adv Nurs. 1999 Apr;29(4):808-18.
Davies P. Non-verbal communication with patients. Br J Nurs. 1994 Mar
10-23;3(5):220-3.
Routasalo P, Isola A. The right to touch and be touched. Nurs Ethics. 1996
Jun;3(2):165-76.
Kacperek L. Non-verbal communication: the importance of listening. Br J
Nurs. 1997 Mar 13-26;6(5):275-9.
Mendez A, Shymansky JA, Wolraich M. Verbal and non-verbal behaviour of
doctors while conveying distressing information. Med Educ. 1986
Sep;20(5):437-43.
DiMatteo MR, Taranta A, Friedman HS, Prince LM. Predicting patient
satisfaction from physicians' nonverbal communication skills. Med Care. 1980
Apr;18(4):376-87 (a paper from quarter of a centaury ago)
http://www.amwa-doc.org/Education/RHI/Curriculum/edtools/RHIMCedtool6.commverbal.pdf
a resource from AMWA.
I would be gtareful for your feed back on the above.
Cheers & regards,
Badri
Dr.P.Badrinath MD, BS, M.Phil, MPH, PhD (Cantab), MFPHMI
Specialist Registrar in Public Health, Southend-on-Sea PCT, Harcourt House,
Harcourt Avenue, Southend-on-Sea, Essex SS2 6HE, UK
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