We are just beginning to examine the possibility of setting up a digital
reference service and would be interested to hear of any pubic library
authorities that have set up, or are piloting such a service. We are
interested in both Email based services and "real time" chat based
services. We have initially identified the following issues and would be
particularly interested in any comments regarding them.
Staff time and resources
Technological issues
Collaborative work with other organisations/authorities
Users and user profiles (ie was the service used by, or intended for use by
local, national or international users and was any distinction made)
Thanks
Paul
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