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Bookings for Tutorials at HCI2003 in Bath must be made by 22nd Aug 2003, at
http://www.hci2003.org/  

Tutorials take place on Monday 8th or Tuesday 9th September. All tutorials
last a full day and cost £180 per person including printed tutorial
handbook, refreshments and lunch, with the sole exception of tutorial T1,
which is half-day, and costs £90

Monday Tutorials
T1 (Half-day only) Using design space analysis to facilitate more effective
interaction design meetings
Paul Englefield, Ease of Use group, IBM UK
[log in to unmask]
Interaction design meetings can be tough to attend and tougher to
facilitate. Complex arguments, abstract concepts, emotive issues, and
conflicting stakeholder agendas all contribute to meetings that select
solutions on the basis of rhetoric rather than reason.
This hands-on tutorial presents practical techniques for using QOC notation
as a framework for facilitating design meetings. QOC provides structure and
signposting by describing design as a network of questions, options and
criteria connected by arguments. It encourages analysis, creativity, and
negotiation while discouraging emotive and irrelevant argument.
Paul Englefield is a senior usability consultant in IBM's corporate Ease of
Use team. His responsibilities include commercial consultancy, training, and
the design of tools and methods to support practitioners.

T2 Who needs this technology, and why? New ways of discovering
applications and estimating benefits
William Newman, University College London Interaction Centre [log in to unmask]
This tutorial is for innovators involved in product development, research,
usability services and/or marketing consultancy. They will learn two key
skills:
* How to conduct before-and-after diary studies. These offer a low-cost
method for exposing latent applications and usage scenarios, informing the
design of new technologies such as mobile/wearable devices or ubiquitous
computing.
* How to identify performance criteria of importance to users, and thus
ensure that designs for new services and products offer users tangible
benefits.
The methods presented here are the results of ten yearsí research and
refinement at Xerox Research Centre Europe.
William Newman was a researcher with Xerox PARC and XRCE for twenty years
and is now an independent consultant and a Visiting Professor at University
College London Interaction Centre.

T3 Phone usability testing - getting high quality feedback on
prototypes or web sites
Julie Ratner & Anne-Laure Negri , Iterative Design, Seattle WA, USA &
Consultant, Sophia Antipolis, France
[log in to unmask]
Phone usability is a synchronous remote data collection method involving a
round of 30-minute phone interviews while both user and facilitator are
looking at a live' web site and/or a prototype on the Internet. Summary of
qualitative data and recommendations are reported, all within 16-hours and
at about one-third the cost.
In this tutorial, participants will
* Learn how to design a usability plan, conduct a phone usability sessions
and report results
* Acquire or enhance their skills at probing for 'mission-critical'
usability data
* Understand the trade-offs of discount testing methods
Julie Ratner, PhD owns Iterative Design, a usability consulting firm in
Seattle, Washington after working at Sandia National Laboratories, The
MathWorks, and Molecular.
Anne-Laure Negri, PhD is currently based in Sophia Antipolis, France. After
working on human factors in aviation for European Organisations, she now
focuses on usability and e-learning.

T4 The art of seeing: practical observation methods
for software development
Susan M. Dray / David A. Siegel, Dray & Associates, Inc., Minneapolis MN,
USA [log in to unmask]
Observational studies of users in their work environments are a key element
of usercentered design, but doing this kind of research requires new skills.
This hands-on tutorial teaches practitioners how to plan and carry out
observational studies of users. It focuses on practical solutions, skills,
and well-proven tools for participants to use in their
own work. You will learn three types of observational techniques.
The instructors are well-known user-centered design consultants who have
carried out qualitative research, including ethnographic field studies, for
clients in many industries and in many countries of the world, including,
for example, a recent series of longitudinal field trials for Microsoft's
Tablet PC. They have published many articles on user-centered design, and
are co-editors of the Business Column of 'interactions' magazine.

Tuesday tutorials

T5 Systemic task analysis
Dan Diaper, Bournemouth University
[log in to unmask]
Virtually all HCI involves task analysis because tasks are fundamentally
about the performance of work. Systemic Task Analysis (STA) provides a new,
comprehensive approach to task analysis, building its notation and methods
from first principles. STA provides a well structured, understandable
approach to the early stages of virtually all task analyses, whether the
work is scaled at the 'cheap-and-cheerful' or involving detailed analyses in
safety critical applications. STA can be used throughout the software
lifecycle and within the wide range of software engineering methods used in
commerce and industry.
Prof. Diaper has worked in both Psychology and Computer Science departments
and first started researching task analysis in 1982. He is widely recognised
and cited as one of the world experts on task analysis.

T6 Creating highly satisfying user experiences using software
engineering techniques to model users and design
Dave Roberts & Claire Paddison, Ease of Use group, IBM UK
[log in to unmask]
This tutorial teaches a user experience design approach that begins with
discovery, during which users' characteristics and needs are modelled using
adaptations of UML (Unified Modelling Language). Design proceeds by
recording user tasks, objects and views, from the conceptual level to lower
level interaction design. The model captures essential
input for use by each member of the multi-disciplinary design team as well
as their resulting design decisions. It provides a precise definition of the
design for use by implementers. UML modelling, and the use of software
engineering tools such as Rational Rose, fosters a thorough and rigorous
design process. The model provides a central
repository of design information and an unambiguous specification for
implementation.

T7 Information visualization
Robert Spence, Imperial College, London [log in to unmask]
Many institutions possess considerable volumes of data which may
nevertheless conceal significant relations which could be exploited to
advantage. Insight into these relations can often be gained by exploring
some graphical presentation of that data: the ensuing "Ah ha! Now that
really is interesting" is what information visualization is all about. The
tutorial will examine the issues involved and, in the context of real
problems, provide an overview of successful techniques, using video clips
and demonstrations to illustrate the material. A variety of topics will be
covered: they include the problem of navigation through data, the Rapid
Serial Visual Presentation technique now being applied to
consumer electronics, and online shopping. No expertise in computing,
mathematics or statistics is expected of attendees.
Robert Spence is Professor Emeritus of Information Engineering, Imperial
College London

T8 Working with and analyzing qualitative data
David A. Siegel / Susan M. Dray, Dray & Associates, Inc., Minneapolis MN,
USA [log in to unmask]
Many user-centered design methods, from exploratory usability studies to
ethnography, generate huge amounts of qualitative data--notes, narrative,
transcripts, videos, photos, or artefacts. This data can be so overwhelming
and ambiguous that we end up basing conclusions on a few memorable anecdotes
or impressions, or miss the information most relevant for design. This
tutorial will teach you practicalstrategies to collect, manage, and analyze
qualitative data, to ensure that your findings are both valid and useful in
design, and to help you avoid drowning in your data.
The instructors are well-known user-centered design consultants who have
carried out qualitative research, such as ethnographic field studies, for
clients in many industries and in many countries of the world, including,
for example, a recent series of longitudinal field trials for Microsoft's
Tablet PC. They have published many articles on user-centered
design, and are co-editors of the Business Column of 'interactions'
magazine.

T9 Setting usability performance requirements
Nigel Bevan, Serco Usability Services
[log in to unmask]
Learn simple techniques that can be used to specify usability requirements:
* Identify the range of contexts in which the product or system will be used
* Estimate task times for important scenarios of use
* Set accuracy and completion criteria
* Establish satisfaction requirements
* Use the Common Industry Format to document usability requirements
* Reduce business risk by setting usability requirements
The approach taken will be business-oriented. The tutorial is not aimed at
researchers, and some aspects of the methods may be familiar to experienced
usability practitioners.
Dr Nigel Bevan is Research Manager at Serco Usability Services. Nigel
coordinated Europeanfunded projects that developed and trialled the methods,
and he has subsequently applied them commercially. Nigel contributed to
development of the Common Industry Format.


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