Is anyone having problems with City and Guilds sending out duplicate certificates of unit credit. We at College of West Anglia use F D Learning to generate file entries, are using email to make entries and upload results. We have now received three large batches of random duplicate certificates, going back up to six months in some cases, which when we ask City and Guilds why they don't appear to have an answer. They are asking us to pursue this with their EDI department but we are disputing this as some were not results or entries sent by file. I am refusing to return these duplicates at present until they address the situation (although they don't seem unduly concerned by this). We have also today received a batch of duplicate Pitmans computerised Book Keeping certificates from last November and when ringing Pitmans they have referred this to City and Guilds backing up our thoughts that EDI is not to blame.
Sue Farthing
Examinations Officer
College of West Anglia
Telephone 01553 815370
Email [log in to unmask]
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