ADVANCED SUPERVISORY SKILLS
18 September 2003, London
A practical one-day workshop for all library and information staff who have some experience of supervising others and wish to develop their skills.
BENEFITS FROM ATTENDING
Participants will reflect on the effectiveness of their communication, and use practical models of communicating to improve their supervision of others.
BY THE END OF THE EVENT PARTICIPANTS WILL HAVE:
* explored the difference between assertive, aggressive and passive communication
* looked at using assertive communication techniques to deal with difficult situations
* discovered how to use coaching to develop staff skills and solve problems with staff
WHO WILL BENEFIT FROM ATTENDING?
Those who are already familiar with basic supervision skills and/or those who have previously attended CILIP's Supervisory Skills workshop.
SPECIAL NOTES
Before attending the workshop, participants should identify a personal case study where they have found it difficult or impossible to improve an individual's performance. They will be asked to work on this case during the day.
WORKSHOP LEADER: CAROLINE BOLAS
Caroline is a trainer for LEVELheaded specialising in all aspects of managing people.
Places are limited to: 16
PROGRAMME
9.00 Registration and coffee
9.30 Welcome and introduction
9.40 Workshop and personal objectives
Session 1: communicating assertively
* Difference between assertive, aggressive and passive behaviour
* Questionnaire - how assertive are you?
* Communicating assertively
10.45 Coffee
11.00 Session 2: dealing with difficult situations
* The self-disclosure model and other techniques
* Case studies
* Simulating own situations - feedback
12.45 Lunch
1.45 Session 3: coaching
* Exercise: animal, vegetable or mineral
* What questioning achieves
* Exploring work strengths and weaknesses
* Coaching skills
3.00 Tea
3.15 Session 4: the GROW model
* A coaching model to problem solving and developing an individual's skills
* Coaching exercises
* Action planning
4.45 Close
FEEDBACK FROM PREVIOUS ATTENDEES:
"Practical, to the point, constructive."
"Firmly library based."
FEES:
Personal members: £160 plus VAT (£28) £188.00
Institutional members: £193 plus VAT (£33.77) £226.77
Non members: £224 plus VAT (£39.20) £263.20
Student/Unwaged members: £25 plus VAT (£4.37) £29.37
HOW TO BOOK:
TO MAKE A CONFIRMED BOOKING:
Please print out and complete the booking form below and return it by fax to the Training & Development Department on 020 7255 0561, or post to: Training & Development, CILIP, 7 Ridgmount Street, London WC1E 7AE
TO PROVISIONALLY BOOK A PLACE:
To make a provisional booking simply telephone us on 020 7255 0560, textphone 020 7255 0505, visit our web pages at <http://www.cilip.org.uk/training_events/cilip_courses/c30557.html> or email [log in to unmask]
(Provisional bookings will be held for three weeks. A confirmed booking must be received within this period or your place may be lost.)
BOOKING FORM:
I would like to book a confirmed place on ADVANCED SUPERVISORY SKILLS
18 September 2003, London
Title: ____________ First name: _________________
Surname: ____________________________________
Job title: ____________________________________
Organisation: ________________________________
Address: ____________________________________
Town:________________ Postcode:______________
Email address: ________________________________
Tel___________________ Fax: __________________
Are you a CILIP member? YES __ NO __
Personal* __ Institutional __ Student** __ Unwaged __
* If you are a Personal Member, but your employer is paying, they will still be charged at Personal Member rate.
** The Student rate applies to personal payers only - but not if organisations are paying the fee
CILIP membership no: __________________________
Dietary/special requirements (sensory or physical)
___________________________________________
PAYMENT OF FEE:
Option 1: __ Please send an invoice
(your payment will be due within 30 days of the invoice date).
Please give invoice name and address if different from above:
____________________________________________________
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Option 2: __ I enclose a cheque (payable to CILIP) for £_______________
Please tick here if you require a receipt: __
Option 3: __ Please debit £_________ to my credit card
Credit card details:
Name of cardholder:_______________________
Card no: __________________________________
Expiry date: _________________________________
Signature: ___________________________________
PLEASE NOTE: cancellations received on the day will incur the full fee. If a cancellation is received in the seven working days prior to the event, 50% of the fee will be due.
PLEASE RETURN BOOKING FORM TO:
Training & Development, CILIP Enterprises, CILIP, 7 Ridgmount Street, London, WC1E 7AE, or fax back to 020 7255 0561.
CILIP keeps any personal information you supply for the purpose for which you have provided it. It is not passed to other organisations unless this is made explicit when you supply it or if we are legally required to do so. However the Association may from time to time wish to send you information about other services or products it provides.
CILIP reserves the right to alter details or to cancel this event should the need arise. CILIP has provision for those in wheelchairs. Induction loops are also available
Registered Charity no. 313014
Message sent by:
Iona Khan
Events Assistant, Training & Development
CILIP
7 Ridgmount Street
London
WC1E 7AE
Telephone: 020 7255 0560
Fax: 020 7255 0561
Email: [log in to unmask]
Visit our web pages at: <http://www.cilip.org.uk/training>
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