What (if any) administrative charge do you make for non-returned items and how do you calculate this?
We raise invoices for very overdue material and add a £5 adminsitrative charge per item (not per invoice) to cover the costs of staff time and as a further incentive to return items before they become long overdue. The staff costs include time spent in producing long overdue reports, checking shelves and other areas where a returned item may be lurking, checking price for replacement costs, adding messages to the user record, locking the user's computer account, raising the invoice (and going through the cancellation procedure if the item/s is/are subsequently returned). If the item/s is/are returned, the adminstrative charge and fines are still payable.
Kate Coulling
University of Central Lancashire
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