I am aware of an 'updating' issue with Adobe where it periodically pops up
with a message when you try and open a .pdf file and asks if you want to
check for any updates, however this pop up doesn't always appear at the
front, it often 'hides' itself and can only be 'found' by doing ALT and TAB
and selecting the adobe icon, once you click on NO/CANCEL the document
should launch as normal. If you don't do this it does appear that the
document is blank. This would also explain why an upgrade to XP got rid of
the problem as the system was no longer prompting you to look for an
upgrade.
Fiona Durrant
Deputy Manager, Library & Information Centre
Knowledge Management Department
Baker & McKenzie
100 New Bridge Street
London. EC4V 6JA
tel: ++44(0)20 7919 1858
fax: ++44(0)20 7944 1858
e-mail: [log in to unmask] <mailto:[log in to unmask]>
-----Original Message-----
From: Sandra Morris [mailto:[log in to unmask]]
Sent: 31 January 2003 14:38
To: [log in to unmask]
Subject: Re: PDF problems and how to solve them
We've had huge problems with PDF files and were told by our IT dept that it
was an Adobe problem. However, the problems only existed with some service
providers (and, like you, on some machines, some days!). We never really got
any satisfactory reason from anyone.
BUT when we changed to XP (which by default brought updated versions of IE
and Adobe) everything was fine! (at last!)
Sandra Morris
Electronic Information Development Officer
Hugh Owen Library
Information Services,
University of Wales, Aberystwyth, Penglais Campus,
Aberystwyth, Ceredigion, SY23 3DZ
Email: [log in to unmask]
Extension: 1892 Phone: (01970) 621892 FAX: (01970) 622404
-----Original Message-----
From: An informal open list set up by the UK Serials Group
[mailto:[log in to unmask]]On Behalf Of Marilyn Mullay
Sent: 31 January 2003 14:17
To: [log in to unmask]
Subject: Re: PDF problems and how to solve them
Elena,
We've had exactly the same problem and been given the same answer by
our IT department.
Marilyn Mullay
On 31 Jan 03, at 12:45, Elena Menendez-Alonso wrote:
> Dear All,
>
> Our e-journals users have been experiencing an intermittent problem with
> Adobe Acrobat: When the user clicks on a web link to a PDF file, a blank
> document appears in a blank frame. The problem is random and it affects
> some PCs or user accounts and not others.
>
> When we contacted our Computing Department for support, we were told that
> this was a general Microsoft problem, affecting MS Windows NT systems.
> Apparently, there is no immediate fix but the fault should disappear once
> we have upgraded to MS Windows XP.
>
> I was wondering if anybody else has experienced the same problem and, if
> so, what solutions have you been offered?
>
> Thank you very much for your help,
>
> Best wishes,
> Elena
>
> Elena Menendez-Alonso
> Electronic Resources Officer
> The Library
> University of Plymouth
> Plymouth, PL4 8AA
> United Kingdom
>
> Tel: +44 (0) 1752 232355
> Fax: +44 (0) 1752 232327
> E-mail: [log in to unmask]
Marilyn Mullay
Senior Librarian
Edinburgh School of Agriculture Library and Information Centre
SAC
http://www.sac.ac.uk/library/external/Edin/default.htm
West Mains Road,
Edinburgh
EH9 3JG
Tel: 0131 535 4116
Fax: 0131 535 4246
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