 |
 |
I am aware of an 'updating' issue with Adobe where it periodically pops up with a message when you try and open a .pdf file and asks if you want to check for any updates, however this pop up doesn't always appear at the front, it often 'hides' itself and can only be 'found' by doing ALT and TAB and selecting the adobe icon, once you click on NO/CANCEL the document should launch as normal. If you don't do this it does appear that the document is blank. This would also explain why an upgrade to XP got rid of the problem as the system was no longer prompting you to look for an upgrade. Fiona Durrant Deputy Manager, Library & Information Centre Knowledge Management Department Baker & McKenzie 100 New Bridge Street London. EC4V 6JA tel: ++44(0)20 7919 1858 fax: ++44(0)20 7944 1858 e-mail: [log in to unmask] <mailto:[log in to unmask]> -----Original Message----- From: Sandra Morris [mailto:[log in to unmask]] Sent: 31 January 2003 14:38 To: [log in to unmask] Subject: Re: PDF problems and how to solve them We've had huge problems with PDF files and were told by our IT dept that it was an Adobe problem. However, the problems only existed with some service providers (and, like you, on some machines, some days!). We never really got any satisfactory reason from anyone. BUT when we changed to XP (which by default brought updated versions of IE and Adobe) everything was fine! (at last!) Sandra Morris Electronic Information Development Officer Hugh Owen Library Information Services, University of Wales, Aberystwyth, Penglais Campus, Aberystwyth, Ceredigion, SY23 3DZ Email: [log in to unmask] Extension: 1892 Phone: (01970) 621892 FAX: (01970) 622404 -----Original Message----- From: An informal open list set up by the UK Serials Group [mailto:[log in to unmask]]On Behalf Of Marilyn Mullay Sent: 31 January 2003 14:17 To: [log in to unmask] Subject: Re: PDF problems and how to solve them Elena, We've had exactly the same problem and been given the same answer by our IT department. Marilyn Mullay On 31 Jan 03, at 12:45, Elena Menendez-Alonso wrote: > Dear All, > > Our e-journals users have been experiencing an intermittent problem with > Adobe Acrobat: When the user clicks on a web link to a PDF file, a blank > document appears in a blank frame. The problem is random and it affects > some PCs or user accounts and not others. > > When we contacted our Computing Department for support, we were told that > this was a general Microsoft problem, affecting MS Windows NT systems. > Apparently, there is no immediate fix but the fault should disappear once > we have upgraded to MS Windows XP. > > I was wondering if anybody else has experienced the same problem and, if > so, what solutions have you been offered? > > Thank you very much for your help, > > Best wishes, > Elena > > Elena Menendez-Alonso > Electronic Resources Officer > The Library > University of Plymouth > Plymouth, PL4 8AA > United Kingdom > > Tel: +44 (0) 1752 232355 > Fax: +44 (0) 1752 232327 > E-mail: [log in to unmask] Marilyn Mullay Senior Librarian Edinburgh School of Agriculture Library and Information Centre SAC http://www.sac.ac.uk/library/external/Edin/default.htm West Mains Road, Edinburgh EH9 3JG Tel: 0131 535 4116 Fax: 0131 535 4246 This is an email from Baker & McKenzie, solicitors. The contents of this email are confidential to the ordinary user of the email address to which it was addressed. No one else may copy or forward all or any of it in any form. Our postal address is 100 New Bridge Street, London, EC4V 6JA, United Kingdom, at which address a list of our partners may be inspected. If you receive this email in error, we should be obliged if you would telephone our postmaster on +44 20 7919 1000 or email [log in to unmask] Thank you. This is a legal communication not a financial communication. Neither this nor any other communication from this firm is intended to be, or should be construed as, an invitation or inducement (direct or indirect) to any person to engage in investment activity. The following information is provided in accordance with the Solicitors' Financial Services (Conduct of Business) Rules 2001. The provision of our legal services may relate to investments. We are not authorised by the Financial Services Authority, but we can undertake certain activities in relation to investments which are limited in scope and incidental to our legal services or which may be reasonably regarded as a necessary part of our legal services . We are regulated by the Law Society. If for any reason we are unable to resolve a problem between us and a client, our client may utilise the complaints and redress scheme operated by the Law Society.