Elena,
We've had exactly the same problem and been given the same answer by
our IT department.
Marilyn Mullay
On 31 Jan 03, at 12:45, Elena Menendez-Alonso wrote:
> Dear All,
>
> Our e-journals users have been experiencing an intermittent problem with
> Adobe Acrobat: When the user clicks on a web link to a PDF file, a blank
> document appears in a blank frame. The problem is random and it affects
> some PCs or user accounts and not others.
>
> When we contacted our Computing Department for support, we were told that
> this was a general Microsoft problem, affecting MS Windows NT systems.
> Apparently, there is no immediate fix but the fault should disappear once
> we have upgraded to MS Windows XP.
>
> I was wondering if anybody else has experienced the same problem and, if
> so, what solutions have you been offered?
>
> Thank you very much for your help,
>
> Best wishes,
> Elena
>
> Elena Menendez-Alonso
> Electronic Resources Officer
> The Library
> University of Plymouth
> Plymouth, PL4 8AA
> United Kingdom
>
> Tel: +44 (0) 1752 232355
> Fax: +44 (0) 1752 232327
> E-mail: [log in to unmask]
Marilyn Mullay
Senior Librarian
Edinburgh School of Agriculture Library and Information Centre
SAC
http://www.sac.ac.uk/library/external/Edin/default.htm
West Mains Road,
Edinburgh
EH9 3JG
Tel: 0131 535 4116
Fax: 0131 535 4246
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