See:
http://support.microsoft.com/default.aspx?scid=KB;en-us;q177321
Terry Bucknell
Electronic Resources Manager
Harold Cohen Library
University of Liverpool
PO Box 123 Liverpool L69 3DA
Tel: +44 (0)151 794 5408 Fax: +44 (0)151 794 5417
Email: [log in to unmask]
--On 31 January 2003 12:45 +0000 Elena Menendez-Alonso
<[log in to unmask]> wrote:
> Dear All,
>
> Our e-journals users have been experiencing an intermittent problem with
> Adobe Acrobat: When the user clicks on a web link to a PDF file, a blank
> document appears in a blank frame. The problem is random and it affects
> some PCs or user accounts and not others.
>
> When we contacted our Computing Department for support, we were told that
> this was a general Microsoft problem, affecting MS Windows NT systems.
> Apparently, there is no immediate fix but the fault should disappear once
> we have upgraded to MS Windows XP.
>
> I was wondering if anybody else has experienced the same problem and, if
> so, what solutions have you been offered?
>
> Thank you very much for your help,
>
> Best wishes,
> Elena
>
> Elena Menendez-Alonso
> Electronic Resources Officer
> The Library
> University of Plymouth
> Plymouth, PL4 8AA
> United Kingdom
>
> Tel: +44 (0) 1752 232355
> Fax: +44 (0) 1752 232327
> E-mail: [log in to unmask]
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