Colleagues,
I'd be grateful if you would let me have a copy (either by referring me to
an appropriate web site, or by sticking a hard copy in the post to the
address below) of any service level agreement(s) you may have developed
between your corporate administrative department and academic
departments/schools and/or the student body. I'd also appreciate any
observations from those of you operating service level agreements as to how
effectively (or otherwise) they have created reasonable expectations as to
level of service, enhanced the quality of service and rewarded/penalised
poverty of service on the part of the corporate administrative department
and/or academic departments/schools or, indeed, individual staff or
students. I suppose its a bottom line of do service level agreements work
and if so how (and what do they even look like)?
My interest is in service levels around functions such as the following:
· Initial course validation
· Teaching space allocation
· Franchise and collaborative provision
· Research degrees
· Examinations and Receipting of Course Work
· Investigations into Unfair practice during Assessment by Students
· Accreditation of prior achievement
· External examiner appointments
· Examination boards
· Academic appeals
· the awards congregation
· Election of committee members
· Servicing committees and ad hoc working groups
· Incremental change of existing courses
· Revalidation of courses
· Annual monitoring and evaluation of courses
Arrangements for external quality assurance visits
Please feel free to email me direct, rather than the list, to avoid
clutter.
Thanks as ever for your assistance.
Cheers,
Paul
Academic Registry, UWCN, Caerleon Campus, PO Box 179, Newport, South Wales,
NP18 3YG
Web site: http://www.newport.ac.uk
Intranet site: http://acadoff.newport.ac.uk/
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