Hello,
I am investigating the potential for offering an online membership
facility to customers via our internet site and would be delighted
to hear from any library authority already doing this. I am particularly
interested in the following issues:
1. Applications
Processed centrally at a single library, or locally at each site?
2. Verification of ID
Before the library card is issued? (I have heard of an authority using UK
Info Disc to check details and then posting the membership card out), OR in
the library at the point when the customer first wants to borrow items?
Please note that we do already have an online form on our website, but the
process is not fully automated as customers cannot e-mail it to use...yet!
I look forward to your response.
Kind regards,
Sarah Arnold
Gloucestershire Library and Information Services
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