In August 2001 Middlesbrough Libraries introduced free reservations for all
items in the catalogue, whether missing when sought or not. We have 14
service points, including our Mobile Library but not our Housebound
deliveries ( who get free service anyway). Almost no residents are more
than the industry standard 20-minutes walk from a library. We were
providing free reservations for non-book items and VIP readers already. We
only charge for items not in our catalogue.
Alan Sandham, Delivered Services Librarian, Middlesbrough Libraries
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