Dear All,
Thurrock Council is looking at the establishment of One Stop
Shops/Same Stop Shops - providing all council/community information from one
service point and improving the service to the customer by enabling them to
find all information in one place, by asking one person.
We have some information on these in several places but I am looking for
information on these within libraries. Have any library colleagues been
involved with the setting up of these? Are there libraries which contain
One Stop Shops as an integral part of the library? Are library staff
involved in the enquiries? What are arrangements for salary scales - were
there any problems with salaries if people from different departments on
different salaries were involved?
Any information will be of help. If there is too much detail to send by
email I will be pleased to recieve a contact name if anyone is happy to talk
by phone and give us some help.
Many thanks in anticipation of your help.
Alison Cairns
Information Services Manager
Thurrock Libraries
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