Hi,
I sent an email to the list to help me get the contact details of customer
support managers of electronic information services (EIS). I have had a
response from four EIS managers which was excellent but made me wonder
whether the wording of the subject of the email 'EIS customer support
managers' meant that people thought it was only for EIS managers.
If you have dealings with an EIS vendor and know the name of the support
service manager I would be very grateful if you could send me their contact
details. A student wants to do an audit of the skills of EIS customer
support staff.
At present I have contacts for Dialog, Emerald, Alacra, Community of
Science but would like to extend this to others such as ProQuest, PsycINFO,
CSA, BIOSIS, ISI, Silver Platter, Medline, Reuters or other e-publishers
who have a customer support team.
Apologies for the repeat mail but tracking down the right person and their
up to date email can be long winded hence using the list.
Thanks,
Mark
M.Hepworth
Department of Information Science
Loughborough University
LE11 3TU
United Kingdom
Tel: 01509 228051
Fax: 01509 223053
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