Hi
We're getting quite a few instances of books not renewing properly. i.e.
when you renew through list of checked out items, screen says renewed
and gives new due date, but then when you go back to list of checked out items
it hasn't renewed, and (if overdue) still displays the overdue block at
checkout.
The only way we've been able to resolve these situations is by writing the
barcode down, then checking the item in (n.b. this always brings up a "record in
use by system" so we then have to free that before checking it in) then checking
the item back out again.
It MAY be linked to web opac renewals, as people often say "well when I renewed
these items it SAID it was now due on X date". But this might be just
coincidence as our users do lots of webopac renewals.
If it is linked to webopac renewals somehow "jamming" a renewal without
completing it, then any ideas what might be causing it? e.g. People not
"starting over" after renewing? Any ideas/experiences welcome.
Lesha
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Lesha Fossey
Assistant Librarian, Circulation Services
University of Exeter
Stocker Road TEL: 01392 263867
Exeter FAX: 01392 263871
EX4 4PT E-MAIL: [log in to unmask]
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