We are trying to tighten up our procedures regarding student debtors and in
particular those who (apparently) deliberately withhold payment right until
the last minute. We currently revoke their registrations if after a series
of letters we get no response. The question is how to treat these
(ex)students if / when they eventually pay up. Some believe that such a
revocation of registration is only a suspension to be reinstated the moment
fees are paid. Others believe that this does not help the income collection
as students know they can hold out until the last minute and then pay - this
means an elaborate system has to be put in place to force such students to
go through many hoops before their registration is reinstated. Obviously we
don't want to lose students! I would be grateful to know how other
colleagues deal with the question of such deliberate long standing debtors.
Thanks
Brian Houlgrave
Senior Assistant Registrar
Undergraduate Student Administration
University of Salford
Salford M5 4WT
Tel: 0161 295 5787
Fax: 0161 295 5258
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