Hello Neil
>As Paul indicates we had a few problems migrating from CI4 to Bb 5.0.2 last
>summer - mainly this was content which had been imported into CI4 as
>packaged files (zip files) which simply did not transfer over to the new
>system. I don't recall it taking a long time to transfer however - possibly
>a few hours but certainly not overnight.
Hmm... We have about 200 courses from the last 12 months, all created
locally. All have active discussion groups, and a few use quizzes,
but there is not much else yet. We also have 18000 students
registered in Courseinfo, although less than 1000 are actually in
courses. (It's easier to keep up with the constantly-changing student
population by loading them all in than trying to pick the ones in the
courses using Courseinfo.)
Given this, I would have thought a couple of hours with lots of disk
thrashing. However, it is just CPU bound and the disk is totally
silent. I suspect it has got itself into a loop. (Nothing has changed
in the last 8 hours.)
>I assume you are trying to migrate from CI4 to 5.5 Level 1 ? If you are
Yes, we are going to BB 5.5.1 level 1.
>I have forwarded your original email to our technical support person to get
>back to you with more technical detail.
Thanks.
>On a separate, but related point, has anyone else noticed an appreciable
>deterioration in technical support provided by Bb - both in terms of
>response time and quality of response ? I know from informal discussions
>with colleagues at a few institutions that they feel the same - if there is
>a view within the usergroup I'm happy to draft a letter which anyone
>interested in signing up to can tag their name onto. Let me know what you
>think.
Yes!!!!!! Two recent incidents as examples:
1. I reported a problem. They asked to be able to log in to the
server to check something. I replied (twice) with a question seeking
clarification. Since then, once a day, I get some automated message
telling me they are waiting for my reply. This has been going on for
well over a week.
2. I reported a fault in the batch creation of users in 5.5.1,
providing an example line from the file. The answer (paraphrased):
Yes it does do that. Let us know if it is still happening and we will
look at it.
Blackboard support has never been any good in the 15 months we have
had it, but the situation seems to be getting much worse.
Effectively, for most of the last 12 months we have had no support
from Blackboard. I am close to asking for a refund of the $US1000 per
year we pay for support.
Regards
David
--
David Morrison, Systems Specialist
Flexible Learning Administrator
Web Development Team, IESD, The University of Newcastle, Australia
E-mail [log in to unmask]
Ph +61 2 49215397 Fax +61 2 49217087
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