In Sutton we're using SessionWall-3 as a filtering and monitoring tool.
However, the software logs all activity right down to the pages that have been viewed and the data output is enormous. This leads to having to clear down the data at the beginning of every week to avoid filling the relevant disk area on the server.
We have set up half a dozen reports in a scheduler that are e-mailed direct to our Information Team in Excel format. However, it takes forever to manipulate these into something that can be construed as being part way to useful.
I have recently had our ISP set up traffic usage statistics for us which I can view on the web - quite interesting for usage of the dataline like "are we reaching capacity?", but doesn't provide anything else.
There does not appear to be any software on the market that provides the sort of Internet usage statistics that public libraries need or will need in the future in the format required.
Graham Dash
Business Systems Manager
London Borough of Sutton
Libraries, Heritage & Registration Services
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From: [log in to unmask]
Sent: 21 September 2000 12:03
To: [log in to unmask]
Subject: Counting electronic enquiries
<<File: ENVELOPE.TXT>>
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Is anyone starting to think about how to count information enquiries your
public make using the Internet? We are currently required to provide
figures
for enquiries handled by staff, but increasingly these will not represent
the whole picture. However, how you actually count Internet use in any
meaningful way is something of a challenge ... unless someone's already
doing it.
Duncan Westlake (London Borough of Hillingdon)
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