Dear All,
Does anyone have (and are willing to share) policies and procedures for
answering the telephone? As part of our application for a Citizen's Charter
mark we are reviewing how we answer the telephone, and any help would be
appreciated. Please send any replies to: Mark Rowntree, Brompton Library
e-mail: [log in to unmask]
Thanks
Lucy Cross, Royal Borough of Kensington and Chelsea
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