>> I am looking for people from academic, public, school, and special
>> libraries who will be willing to contribute to a special issue of the
>> Reference Librarian that I am guest editing. The tentative title of the
>> issue is: The Difficult Library Patron Issue: 21st Century Approaches
>> and Solutions to a Life-Time Issue.
Did anyone else actually read this posting. If you did, were you as
surprised as I was that the 'difficult library patron' concept has
survived the last century? If the library can't deliver what the patron
needs, isn't it the library that's the problem?
Eg:
>> Section 3: Made for the Millennium: The Electronic-Age Made Problem
>> Patron:
>> Cell Phones in the Library
>> Internet Users in the Library
>> Users Wanting to Print Their Documents at Libraries Workstations
>> Laptop Users in the Library, etc.
These look like perfectly reasonable expectations to me. Wouldn't it be
better for the Reference Librarian to devote its special issue to what
problem libraries should be doing to drag themselves into the 21st
century.
Robert Harden
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