Thanks very much again to all those who sent me things on email
communication. The majority of the information I received was on Netiquette
(eg - no SHOUTING, don't attach huge files, etc) but I was actually looking
for something more than that.
The closest was a paper recommended by Robert Edwards from Uni of Glamorgan
- www.rand.org/publications/MR/R3283/ which went into considerably more
depth about what is likely to "flame" people.
However I still haven't seen anything on how to succinctly get your message
across, the impact of layout, when to use email as opposed to phone, memo,
meeting, etc, how long to leave it before following an email up, don't email
every tiny little incident, etc.
Basically - we have an academic here who's emails are just being ignored
because they are so tiresome in terms of the areas above and I'd love to be
able to hand something over rather than having to sit down and say "It's
like this ....."!!
Any further suggestions?
Karen Munro
Centre/Project Manager
International Centre for Learner Managed Learning
Middlesex University
Trent Park
Bramley Road
London
N14 4YZ
Tel +44 (0) 20 8362 6911
Fax +44 (0) 20 8362 6914
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