This idea was discussed when the cheque distribution arrangements were
designed; it is technically difficult to combine the multi-part form idea
with secure cheque printing. But I will raise it again. The SLC view was
that universities do not need to have a copy. My view is that they do.
Roger Clark
Academic Registrar
University of Reading
> -----Original Message-----
> From: [log in to unmask]
> [mailto:[log in to unmask]]On Behalf Of English Anne
> Sent: 14 March 2000 09:43
> To: [log in to unmask]
> Subject: RE: RE: Student loan cheques
>
>
> Dear all
> do you think it would be possible to have some sort of self-carbonating
> remittances so that the student signs, one copy goes to the SLC and the
> other the HEI can keep. This would avoid photocopying(which we did in
> abundance), and the difficulties of multiple lists.
> Anne
>
> Admin.Assistant-Records & Loans
> Academic Registry
> University of Brighton
> [log in to unmask]
>
>
>
>
> > ----------
> > From: Roger Clark[SMTP:[log in to unmask]]
> > Reply To: [log in to unmask]
> > Sent: 14 March 2000 09:23
> > To: Admin-Student
> > Subject: RE: RE: Student loan cheques
> >
> > George
> >
> > I suspect that this is one of those "balance of advantage" issues. I am
> > aware that the cost of photocopying falls on us; but it may well be that
> > this is still the most cost-effective way to keep track of what you have
> > done. Clearly, some people feel that for students to sign on a list as
> > well/instead gives us more work, especially since we would be
> dealing with
> > multiple lists. With LEA schedules, one can at least ask the student
> > which
> > LEA and therefore know which list to look on; but we would need
> to search
> > several SLC schedules to find a particular student. But I will make the
> > point you raise, to see if anyone can come up with a better
> solution than
> > photocopying.
> >
> > Roger Clark
> > Academic Registrar
> > University of Reading
> >
> > > -----Original Message-----
> > > From: [log in to unmask]
> > > [mailto:[log in to unmask]]On Behalf Of
> George Hardie
> > > Law
> > > Sent: 14 March 2000 09:09
> > > To: [log in to unmask]
> > > Cc: [log in to unmask]
> > > Subject: Re: RE: Student loan cheques
> > >
> > >
> > > Roger
> > >
> > > It appears that some of our colleagues have taken exception
> > > to my suggestions. May I remind everyone that my comments
> > > are merely suggestions, and I do not wish to impose my
> > > methods of working on others. I merely wish to voice my
> > > concerns, unlike others who do not have any suggestions
> > > apart from opposing mine. If anyone has a bright idea on
> > > how to process loan cheques do let me know.
> > >
> > > Incidentally, my office does not have a "less hectic time",
> > > and I do think that photocopying the counterfoils is a
> > > ridiculous idea.
> > >
> > > Regards
> > >
> > > George H Law
> > > University of North London
> > >
> > > On Mon, 13 Mar 2000 10:01:49 +0000 Aitken Catherine
> > > <[log in to unmask]> wrote:
> > >
> > > > Roger,
> > > > I agree completely with Sue Cartwright.
> > > >
> > > > Catherine Aitken
> > > > Glasgow Caledonian University
> > > >
> > > > -----Original Message-----
> > > > From: sue cartwright [mailto:[log in to unmask]]
> > > > Sent: 13 March 2000 09:49
> > > > To: [log in to unmask]
> > > > Subject: Re: Student loan cheques
> > > >
> > > >
> > > > Roger
> > > >
> > > > In response to George Law's comments last week I am strongly
> > > opposed to the
> > > > suggestion that students sign a schedule.
> > > >
> > > > If students have to sign two documents it will severely delay
> > > the issuing
> > > > of student loans in September and will increase the queues. This is
> > > > especially the case in large institutions who are handling the
> > > distribution
> > > > of several thousand cheques at the start of the academic year.
> > > If HEIs wish
> > > > to photocopy the counterfoils they can do so at a less hectic time.
> > > >
> > > > Sue
> > > >
> > > >
> > > >
> > > > At 16:41 10/03/2000 +0000, you wrote:
> > > > >Roger
> > > > >
> > > > >As we do not photocopy loan cheques or the counterfoil
> > > > >after the student has signed and dated it, we are
> > > > >practically helpless when it comes to problem cases.
> > > > >
> > > > >I am opposed to photocopying wholesale for countless
> > > > >reasons (resources etc), therefore, I would like the SLC to
> > > > >present cheques in a similar fashion to LEA schedule
> > > > >sheets. They work perfectly fine and it means we retain a
> > > > >measure of control and accountability. It wouldn't be too
> > > > >much trouble to ask students to sign both the cheque and
> > > > >the schedule sheet. I am aware the SLC wanted to depart
> > > > >from such a process but I have had many instances where the
> > > > >SLC themselves have asked for details of a students
> > > > >signature.
> > > > >
> > > > >The second biggest problem we have had this year and I'm
> > > > >sure many of our colleagues may agree and that is
> > > > >communications. The SLC have been terrible this year. We
> > > > >need a direct line to HEI dedicated operators, we need
> > > > >confirmation of e-mails and a proper system for recording
> > > > >post and faxes sent to Glasgow. On several occasions this
> > > > >year I have sent between 3 and 4 faxes for individual
> > > > >students and virtually accused of not having sent them
> > > > >by (over worked)SLC operators. This must stop and is simply
> > > > >down to bad management.
> > > > >
> > > > >Regular up dates from the SLC may be asking too much but
> > > > >this year in particular we haven't seen much in terms of
> > > > >newsletters or electronic updates. I would be very much
> > > > >interested in how loans are progressing through the system,
> > > > >although I fear this may be impossible. However, it would
> > > > >make our jobs less stressful if we could provide
> > > > >students with real information and not the SLC party line.
> > > > >
> > > > >On another issue I do appreciate the work done by our
> > > > >colleagues in the SLC and would like to take this
> > > > >opportunity to express this. My main aim to ensure that
> > > > >students receive their cheques and I intend to work with
> > > > >the SLC to do this.
> > > > >
> > > > >It would be nice also, if certain SLC staff did not shout
> > > > >down the phone and talk to me from an outdated John Cleese
> > > > >(training video) customer care script.
> > > > >
> > > > >Regards
> > > > >
> > > > >George H Law
> > > > >University of North London
> > > > >
> > > > >
> > > > >On Fri, 10 Mar 2000 15:49:28 +0000 Roger Clark
> > > > ><[log in to unmask]> wrote:
> > > > >
> > > > >> I have been asked by the DfEE for suggestions for improving
> > > the process
> > > > of
> > > > >> administering student loan cheques this coming autumn. The
> > > DfEE is not
> > > > able
> > > > >> to make major changes to the system this year, but would be happy
> > to
> > > > >> consider ways of tweaking the existing arrangements to make
> > > them go more
> > > > >> smoothly. I would be happy to collate suggestions and pass them
> > on.
> > > > >>
> > > > >> Roger Clark
> > > > >> Academic Registrar
> > > > >> University of Reading
> > > > >>
> > > > >
> > > > >----------------------
> > > > >George Hardie Law
> > > > >[log in to unmask]
> > > > >
> > > > >
> > > > >
> > > > ________________________________________________________________
> > > >
> > > > Sue Cartwright Tel: 0171 504 2017
> > > > Director of Student Finance Fax: 0171 380 7920
> > > > Registrar's Division email:
> > > [log in to unmask]
> > > > University College London
> > > > Gower Street, London WC1E 6BT
> > > >
> > >
> > > ----------------------
> > > George Hardie Law
> > > [log in to unmask]
> > >
> > >
> >
>
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