I believe the best solution  would be a carbonned form -so HEI's 
could keep the second sheet (with the students signature on)
and send the top copy back to SLC. At Kingston we do take a 
copy of each form prior to sending back to SLC and have found this 
works well and the information has proved very useful on many 
occasions  - but I agree that it is costly both in staff time and 
money. 
regards
Margo
  
Date sent:      	Tue, 14 Mar 2000 09:23:13 -0000
Subject:        	RE: RE: Student loan cheques
From:           	Roger Clark <[log in to unmask]>
To:             	Admin-Student <[log in to unmask]>
Send reply to:  	[log in to unmask]

George

I suspect that this is one of those "balance of advantage" issues.  I am
aware that the cost of photocopying falls on us; but it may well be that
this is still the most cost-effective way to keep track of what you have
done.  Clearly, some people feel that for students to sign on a list as
well/instead gives us more work, especially since we would be dealing with
multiple lists.  With LEA schedules, one can at least ask the student which
LEA and therefore know which list to look on; but we would need to search
several SLC schedules to find a particular student.  But I will make the
point you raise, to see if anyone can come up with a better solution than
photocopying.

Roger Clark
Academic Registrar
University of Reading

> -----Original Message-----
> From: [log in to unmask]
> [mailto:[log in to unmask]]On Behalf Of George Hardie
> Law
> Sent: 14 March 2000 09:09
> To: [log in to unmask]
> Cc: [log in to unmask]
> Subject: Re: RE: Student loan cheques
>
>
> Roger
>
> It appears that some of our colleagues have taken exception
> to my suggestions. May I remind everyone that my comments
> are merely suggestions, and I do not wish to impose my
> methods of working on others. I merely wish to voice my
> concerns, unlike others who do not have any suggestions
> apart from opposing mine. If anyone has a bright idea on
> how to process loan cheques do let me know.
>
> Incidentally, my office does not have a "less hectic time",
> and I do think that photocopying the counterfoils is a
> ridiculous idea.
>
> Regards
>
> George H Law
> University of North London
>
> On Mon, 13 Mar 2000 10:01:49 +0000 Aitken Catherine
> <[log in to unmask]> wrote:
>
> > Roger,
> > I agree completely with Sue Cartwright.
> >
> > Catherine Aitken
> > Glasgow Caledonian University
> >
> > -----Original Message-----
> > From: sue cartwright [mailto:[log in to unmask]]
> > Sent: 13 March 2000 09:49
> > To: [log in to unmask]
> > Subject: Re: Student loan cheques
> >
> >
> > Roger
> >
> > In response to George Law's comments last week I am strongly
> opposed to the
> > suggestion that students sign a schedule.
> >
> > If students have to sign two documents it will severely delay
> the issuing
> > of student loans in September and will increase the queues. This is
> > especially the case in large institutions who are handling the
> distribution
> > of several thousand cheques at the start of the academic year.
> If HEIs wish
> > to photocopy the counterfoils they can do so at a less hectic time.
> >
> > Sue
> >
> >
> >
> >  At 16:41 10/03/2000 +0000, you wrote:
> > >Roger
> > >
> > >As we do not photocopy loan cheques or the counterfoil
> > >after the student has signed and dated it, we are
> > >practically helpless when it comes to problem cases.
> > >
> > >I am opposed to photocopying wholesale for countless
> > >reasons (resources etc), therefore, I would like the SLC to
> > >present cheques in a similar fashion to LEA schedule
> > >sheets. They work perfectly fine and it means we retain a
> > >measure of control and accountability. It wouldn't be too
> > >much trouble to ask students to sign both the cheque and
> > >the schedule sheet. I am aware the SLC wanted to depart
> > >from such a process but I have had many instances where the
> > >SLC themselves have asked for details of a students
> > >signature.
> > >
> > >The second biggest problem we have had this year and I'm
> > >sure many of our colleagues may agree and that is
> > >communications. The SLC have been terrible this year. We
> > >need a direct line to HEI dedicated operators, we need
> > >confirmation of e-mails and a proper system for recording
> > >post and faxes sent to Glasgow. On several occasions this
> > >year I have sent between 3 and 4 faxes for individual
> > >students and virtually accused of not having sent them
> > >by (over worked)SLC operators. This must stop and is simply
> > >down to bad management.
> > >
> > >Regular up dates from the SLC may be asking too much but
> > >this year in particular we haven't seen much in terms of
> > >newsletters or electronic updates. I would be very much
> > >interested in how loans are progressing through the system,
> > >although I fear this may be impossible. However, it would
> > >make our jobs less stressful if we could provide
> > >students with real information and not the SLC party line.
> > >
> > >On another issue I do appreciate the work done by our
> > >colleagues in the SLC and would like to take this
> > >opportunity to express this. My main aim to ensure that
> > >students receive their cheques and I intend to work with
> > >the SLC to do this.
> > >
> > >It would be nice also, if certain SLC staff did not shout
> > >down the phone and talk to me from an outdated John Cleese
> > >(training video) customer care script.
> > >
> > >Regards
> > >
> > >George H Law
> > >University of North London
> > >
> > >
> > >On Fri, 10 Mar 2000 15:49:28 +0000 Roger Clark
> > ><[log in to unmask]> wrote:
> > >
> > >> I have been asked by the DfEE for suggestions for improving
> the process
> > of
> > >> administering student loan cheques this coming autumn.  The
> DfEE is not
> > able
> > >> to make major changes to the system this year, but would be happy to
> > >> consider ways of tweaking the existing arrangements to make
> them go more
> > >> smoothly.  I would be happy to collate suggestions and pass them on.
> > >>
> > >> Roger Clark
> > >> Academic Registrar
> > >> University of Reading
> > >>
> > >
> > >----------------------
> > >George Hardie Law
> > >[log in to unmask]
> > >
> > >
> > >
> > ________________________________________________________________
> >
> > Sue Cartwright			Tel:  0171 504 2017
> > Director of Student Finance		Fax: 0171 380 7920
> > Registrar's Division			email:
> [log in to unmask]
> > University College London
> > Gower Street, London WC1E 6BT
> >
>
> ----------------------
> George Hardie Law
> [log in to unmask]
>
>

Margo Marshall
Head of Student Advisory Service
Kingston University
Cooper House
40-46 Surbiton Road
Kingston
Surrey KT1 2HX
United Kingdom
Internet:[log in to unmask]
Tel+44(0)181 547 7217
Fax+44(0)181 547 7883 


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