What Users Really Want
Wednesday 12th November 2008
John Jarrold Room,
Sportspark,
University of East Anglia
Norwich
It is very easy for information professionals to believe they are supplying the service their users want, they can point to benefits a library service can provide, but in practice are the right questions being asked of the user and how do you decide what should be included or not on offer?
This years ANGLES/CILIP East of England seminar has five keynote speakers dealing with different aspects of these questions.
PROGRAMME
10.00 Registration and coffee.
10.25 Welcome.
10.30 How to find out what the user wants
David Streatfield, Principal, Information Management Associates.
11.15 The Library of the Future; physical or virtual?
Les Watson, Learning spaces consultant.
12.00 Break
12.15 Marketing the Library
Terry Kendrick, Lecturer in Marketing, UEA
13.00 Buffet Lunch
13.55 Introduction to afternoon
14.00 All change in a government department library
Kevin Jackson, Head of Library and Translations Service and Chief Librarian
Defra
14.45 Fifth speaker; TBC
15.30 Close
There will be a charge of £50 plus VAT to members of the East of England Branch of CILIP and Angles members. (In order to find out if you are a member of these organisations please see overleaf.)
For members of CILIP outside the East of England branch, non-members of CILIP and non-members of ANGLES there will be a charge of £60 plus VAT.
The venue is the John Jarrold Room of the Sportspark, University of East Anglia. The Sportspark car park is free for all conference delegates except for UEA staff or UEA students who have to park on the main campus car park (which is not free of charge).
During break for coffee-time delegates can collect a voucher at reception for a free swim. The voucher is valid one week.
On receipt of booking a map giving further details and parking will be sent.
A buffet lunch will be available, please inform the organisers of any special dietary requirements you may have.
The closing date for bookings and cancellations is Friday 31st October. For any cancellations received after this date or non-attendance without notice there will be a cancellation fee of £15.00.
For further information please contact:
Pat Hewitt,
Tel 01603 592659
Email: [log in to unmask]
Or
Cathy Gale
Tel 01473 583727
Email; [log in to unmask]
To book a place please email Sarah Carter [log in to unmask]
University Campus Suffolk (UCS) is the trading name of University Campus Suffolk Ltd, a company registered in England & Wales, registered number 5078498, registered office: St Edmund House, Rope Walk, Ipswich, IP4 1LZ
University Campus Suffolk is the UK’s newest higher education institution which officially opened on 1 August 2007. The main campus is located in Ipswich with university centres in Bury St Edmunds, Great Yarmouth, Lowestoft and Otley. The new waterfront campus in Ipswich opens in summer 2008. Visit www.ucs.ac.uk for further details.
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