Hello,
We operate a face-to-face, email and telephone helpdesk and have been
asked to do a survey of helpdesk use and satisfaction with the
service.
Has anyone done a similar survey recently? Would you be willing to
share
your list of questions? Which question gave you the most useful
answers?
Please send contributions to me on [log in to unmask] and
I'll summarise for the list. We have a tight deadline so any
contributions by the end of this week please (11 November 05).
Thanks
Julie
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