Hello,
A note to seek some clarity from the community about the level of
service offered by ScienceDirect, if I may please?
Over the past few weeks we have received multiple reports from academics
about their inability to access full text PDFs via ScienceDirect. Upon
further investigation a pattern emerged whereby these failures were
observed to be attributable to using a Macintosh possibly only in
conjunction with the Firefox browser.
After an email dialogue with the Elsevier HelpDesk, we have now been
informed in writing that ScienceDirect does not support Macintoshes at
all. On the unsupported list, Elsevier also lists Vista.
Hitherto, we were unaware of this policy.
Has anyone had similar experiences?
Best regards
Tracey.
--
Tracey Clarke, eServices Technology Manager
The University of Sheffield Library, Arts Tower Room 1.13
Western Bank, S10 2TN, Sheffield, UK
Telephone: tel. +44 (0) 114 222 7280; Fax: tel. +44 (0) 114 222 7290
http://www.sheffield.ac.uk/library/
lis-e-resources is a UKSG list - http://www.uksg.org/serials
UKSG groups also available on Facebook and LinkedIn
|