Dear Kirsty
As you are inviting comments, could I say that I think the page presented by
the Easylink URL for a journal is not as clear as the old one as regards a
list of available issues and where to click to view them. In addition, some
items that look like hyperlinks are not, and vice versa.
What do others think?
Sandra Morris
Electronic Information Development Officer
Hugh Owen Library
Information Services,
University of Wales, Aberystwyth, Penglais Campus,
Aberystwyth, Ceredigion, SY23 3DZ
Email: [log in to unmask]
Extension: 1892 Phone: (01970) 621892 FAX: (01970) 622404
-----Original Message-----
From: An informal open list, set up under the auspices of the United
Kingdom Seri [mailto:[log in to unmask]]On Behalf Of Kirsty
Meddings
Sent: 07 June 2001 17:58
To: [log in to unmask]
Subject: Re: ingenta site
Dear Nicholas, John,
First of all, many apologies. We have been having a number of teething
problems with the launch of the new ingenta website (as you have
discovered), and are working extremely hard on fixing these to get it
running as it should be as quickly as possible. Please bear with us -- and
if you encounter further problems please let us know so we can ensure that
they are fixed. We also appreciate feedback on the functionality of the
site that we can feed into our product development process. Please contact
me or the helpdesk at any time ([log in to unmask]; [log in to unmask])
with questions or comments.
The ingenta service has undergone a number of changes and improvements prior
to this launch and the infrastructure has changed significantly. As are the
risks with big software projects, the transition has not been as smooth as
we would have wished. These are teething problems, however, and the end game
is to deliver a much-improved service to our users. We are working very hard
to deliver that, and regret any inconvenience caused by the transition.
The other point that you raise is your dissatisfaction with the way search
results are displayed. You are right that searching defaults to the UnCover
database rather than online journals. Work is underway at present to make
the distinction between the fax and online databases more obvious to users,
and to ensure that the options are clearly marked and navigable.
Please get back to me if there are any further issues you would like to
discuss.
Best wishes,
Kirsty Meddings
Library Marketing Manager
ingenta
www.ingenta.com
CatchWord, an ingenta company
www.catchword.com
+44 (0)1235 555877
---------------------------------------------
----- Original Message -----
From: "J.W.T.Smith" <[log in to unmask]>
To: <[log in to unmask]>
Sent: Thursday, June 07, 2001 2:18 PM
Subject: Re: ingenta site + some other faults/failings of ingenta
There are other faults with this service. For example it doesn't report
correctly just what a user has free access to.
A specific example: We subscribe to the journal Addiction from Carfax
Publishing and we have full access to this title via CatchWord. However if
I search for articles in this title in ingenta the results list indicates
I have free access to some articles but tries to get me to pay for access
to other articles. Of the first ten references in my results list only
three are correctly reported as available from CatchWord the others I am
asked to pay for.
A related matter: If you need to pay for an article the system collects
your details BEFORE it tells you how much you need to pay to get an
article. THIS IS CONTRARY TO ALL THE BASIC RULES OF PRIVICY that I, as a
Librarian, believe in. Should you choose to pay for an article then it is
obviously a requirement to provide information for payment and delivery
BUT NOT BEFORE.
Regards,
John Smith.
University of Kent at Canterbury.
On Thu, 7 Jun 2001, Nicholas Lewis wrote:
> Leaving aside the current IP address recognition problems, I would be
> interested in sharing ideas about how best to provide guidance for our
users
> on the new ingenta web site.
>
> The default 'search ingenta' option is a challenge as it seems to default
to
> 'uncover plus'. At first sight, having read the new help files under
'about
> this site' (top of window), I had assumed that 'uncover plus' would now
> include articles available in full-text online as well.
> I quote: "The ingenta and UnCover content has now been integrated to offer
> users single-point access to an unparalleled 25,000 publications linked to
> the full-text articles of over 4,500 publications from 150 academic and
> professional publishers. The combined service is UnCoverPlus."
>
> In fact, there is a separate 'online articles' tab for full-text articles.
I
> think this will be very difficult for our users, many of whom will be put
> off if they see no results returned in the default 'uncover plus'. There
is
> no prompt then to check the 'online articles' tab which is what most of
our
> users will be wanting. ('Uncover plus' seems only to list those articles
> available by fax or Ariel fax delivery.) I have looked at the
> context-sensitive help (Need help?) at this point but the options that
> display are not those I see on the screen.
>
> An example to try is: search for: tourism publication title:
Singapore
> Journal
>
> This returns no hits in 'uncover plus' but 3 in 'online articles'.
>
> I may be missing something here, so any suggestions would be gratefully
> received!
>
>
> Nicholas Lewis
> Electronic Resources & LLT Subject Librarian
> UEA Library
> Norwich
> NR4 7TJ
> phone: 01603-592382
> fax: 01603-259490
>
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