Hi Hannah, and everyone else who mentioned having this problem,
Can I just check, please, when people started noticing this problem?
In particular, does anyone know when accessing Oxford Journals from
off-campus using IE last worked for them?
(I'm in discussion with Highwire, but as I cannot reproduce the problem,
and they want more details I'm at rather an impasse)
Many thanks,
Steve Glover, UK federation technical support team
On 15/11/13 09:46, Hannah Britcher wrote:
> Hello
>
> Is anyone else having problems accessing Oxford University Press journals via Shibboleth using Internet Explorer? If we click the 'login via your institution' link off campus the following message appears:
>
> 'If your institution is a member of a Shibboleth federation, you may gain access using your institution's login credentials. Contact your library to determine if your institution is participating in any Shibboleth initiatives, and to obtain your username and password. [Journal name] currently supports this method of authentication for institutions in the following countries, and is constantly working to add more. If you would like your institution to participate in this Shibboleth initiative, please contact your librarian. This method of authentication is not supported for your institution at this time.'
>
> Other browsers are fine, it is just IE we have this issue with. I have contacted Oxford but they can't see what is causing the problem so are now in contact with our Information Services department, but as the student will not have even chosen an institution at the point they receive this message I feel it must be a more general issue at Oxford's end.
>
> Any advice gratefully received, I've been trying to sort this for over a week.
>
> Hannah Britcher
> Team Leader, Procurement & Metadata
> University Library
> University of Portsmouth
> Cambridge Road
> Portsmouth
> PO1 2ST
> UK
>
> +44 (0)23 9284 3227
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> http://www.port.ac.uk/library
>
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>
>
>
--
Steve Glover: SDSS, EDINA, Causewayside House, 160 Causewayside EH9 1PR
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