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Changing your email address in JISCMail

As a JISCMail subscriber you might wish to change the email address that messages from your JISCMail subscriptions are sent to, whether it’s a change of circumstances, new/change of job, or personal preferences. You can do this yourself using the JISCMail website, or sending an email request or contacting the JISCMail Helpline.

Before you start

To make the change you need to have access to both email accounts (the current one and the one you want to change it to).

In addition, if you make the change on the JISCmail website you will also need to log into the website before you start, if you don’t have a password register a password now.

If you don’t have access to both email accounts then you will need to ask helpline@jiscmail.ac.uk to make the changes for you. Please include your current email address and new email address, plus the name of a JISCMail list that you are subscribed to (for verification purposes).

Changing your email address using the web interface

  1. Log into the JISCMail website with your current email address and password
  2. Go to the Command Interface
  3. In the Command box type: CHANGE * NEW-EMAIL-ADDRESS
    Replace the words NEW-EMAIL-ADDRESS to your NEW email address
  4. click the Enter Command button
  5. This will send an email called 'Command Confirmation request' to the NEW email address. In the email confirmation is a link which you need to click to complete the request. When the request is completed your subscription (and mail settings) will be updated to your new email address
  6. You will receive one confirmation email for each list you subscribe to. You will need to click the confirmation link in each one.
  7. You will need to register a new password on the JISCMail website with the new email address.

Changing your email address using an email command

  1. Send a message from the email account that is currently registered in JISCMail:
    To: listserv@jiscmail.ac.uk
    Subject: email update
    Body: CHANGE * NEW-EMAIL-ADDRESS
    Replace the words NEW-EMAIL-ADDRESS to your NEW email address
  2. This will send an email called 'Command Confirmation request' to the NEW email address. In the email confirmation is a link which you need to click to complete the request. When the request is completed your subscription (and mail settings) will be updated to your new email address
  3. You will receive one confirmation email for each list you subscribe to. You will need to click the confirmation link in each one.
  4. You will need to register a new password on the JISCMail website with the new email address.

If you have any problems carrying out this change, please contact the JISCMail Helpline helpline@jiscmail.ac.uk