Thanks Jim. I will email you directly to prevent this mailing list from having too many messages and update here when we know the cause,

All the best,

Andrew

On 04/11/2019 11:14, Turner, Jim wrote:
[log in to unmask]">

Thanks for getting back Andrew

No we are not using an LTI

I upload manually using a CSV

Yes -  the student username and number persist

 

We updated the server recently moving to the latest version of PHP

Jim

 

 

 

 

 

From: WebPA <[log in to unmask]> On Behalf Of MILLINGTON Andrew
Sent: 04 November 2019 10:26
To: [log in to unmask]
Subject: Re: disappearing account details

 

Hi Jim,

    I've not had any reports of this. Are the student and staff details originating from an LTI connection? If so, could you let me know which version of the LTI plugin you are using? Do any fields of the affected accounts remain?

Many thanks,

Andrew

On 04/11/2019 09:24, Turner, Jim wrote:

Hi

I am on Version: 3.0.3. Everything has been working fine for years. But recently some of the fields in student and staff accounts delete themselves. The names and email addresses are disappearing. Anyone been getting this?

Cheers

Jim

 

 

 


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