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Hi everyone



I am looking to do a benchmarking exercise to help as evidence for our upcoming CSE re-accreditation. I was hoping that some of you would be able to help me with following:

  *   How many Student Advisors does your institution have? and how many students?
  *   Do you have an SLA for responses to queries
  *    if so what is it and what percentage of the time do you meet the SLA
  *    Do you keep monthly/ termly or yearly statistics for how many students you have seen face to face, by email or telephone contact?
  *    If so, please would you provide the details of recorded contacts for the period from 01/08/2018 - 31/07/2019

I would be really grateful for any responses and would be happy to provide information for UOB.

Please feel free to email me [log in to unmask]


Thanks in advance

Saf

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