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Hi Simon, > 181231 03:30:16 16324 platl017.32294:25@node134 ofs_open: 0-600 > fn=/dpm/ppgrid1.rhul.ac.uk/home/atlas/atlasdatadisk/rucio/mc15_13TeV/ed/68/AOD.05536542._000001.pool.root.1 > 181231 03:30:16 16324 *dpmdiskacc_Access: Disk server hostname > storage045.ppgrid1.rhul.ac.uk not matched to this host.* > 181231 03:30:16 16324 ofs_open: platl017.32294:25@node134 Unable to > open > /dpm/ppgrid1.rhul.ac.uk/home/atlas/atlasdatadisk/rucio/mc15_13TeV/ed/68/AOD.05536542._000001.pool.root.1; > permission denied > 181231 03:30:16 16324 platl017.32294:25@node134 ofs_close: use=0 fn=dummy > 181231 03:30:17 16324 XrootdXeq: platl017.32294:25@node134 disc 0:00:01 > > (my highlighting) > > But is it storage045! what about the host certificate? Does that correspond to storage045? Have you tried also other tools like gfal-copy/gfal-ls in verbose mode? cheers alessandra > > [root@storage045(ppgrid1) ~]# hostname > storage045.ppgrid1.rhul.ac.uk > [root@storage045(ppgrid1) ~]# grep $(hostname) /etc/hosts > 134.219.225.232 storage045.ppgrid1.rhul.ac.uk storage045.ppgrid1 > [root@storage045(ppgrid1) ~]# host $(hostname) > storage045.ppgrid1.rhul.ac.uk has address 134.219.225.232 > [root@storage045(ppgrid1) ~]# host 134.219.225.232 > 232.225.219.134.in-addr.arpa domain name pointer > storage045.ppgrid1.rhul.ac.uk. > > [root@storage045(ppgrid1) ~]# ifconfig p2p1.2 > p2p1.2 Link encap:Ethernet HWaddr A0:36:9F:2C:8F:7C > inet addr:134.219.225.232 Bcast:134.219.225.255 > Mask:255.255.255.0 > inet6 addr: fe80::a236:9fff:fe2c:8f7c/64 Scope:Link > UP BROADCAST RUNNING MULTICAST MTU:1500 Metric:1 > RX packets:380221630 errors:0 dropped:0 overruns:0 frame:0 > TX packets:266028510 errors:0 dropped:0 overruns:0 carrier:0 > collisions:0 txqueuelen:0 > RX bytes:3500942446699 (3.1 TiB) TX bytes:399922990727 > (372.4 GiB) > > Anyone know what this means? > > > > > > > ------------------------------------------------------------------------ > *From:* Testbed Support for GridPP member institutes > <[log in to unmask]> on behalf of Elena Korolkova > <[log in to unmask]> > *Sent:* 30 December 2018 22:23 > *To:* [log in to unmask] > *Subject:* Re: HC failures, DPM problem? > Hi Simon, > > there are failed (68) and finished (25) jobs during last 12 h. > > there is a problem to open a file: > > https://aipanda167.cern.ch/media/filebrowser/a84d70c5-5eb3-4dc4-a879-545f6a656734/user.gangarbt/tarball_PandaJob_4196806388_ANALY_RHUL_SL6/athena_stdout.txt > ERROR [ERROR] Server responded with an error: [3010] Unable to open > /dpm/ppgrid1.rhul.ac.uk/home/atlas/atlasdatadisk/rucio/mc15_13TeV/ed/68/AOD.05536542._000001.pool.root.1; > permission denied. > > Could you please check permissions for other files as well. > > Elena > > > > > > > > On 30 Dec 2018, at 18:54, Jeremy Coles <[log in to unmask]> wrote: > > > Hi Simon, > > > > No immediate technical suggestions from me, but (since limited > numbers of people are online presently and it could be a HC issue) you > could also seek help from: > > > >> ATLAS UK Cloud Support <[log in to unmask]> > > > > or > > > >> "atlas-adc-hammercloud-support (ATLAS ADC HammerCloud Support)" > <[log in to unmask]> > > > > Best regards, > > Jeremy > > > > > > > > > >> On 30 Dec 2018, at 16:53, George, Simon <[log in to unmask]> wrote: > >> > >> If anyone is working at the moment, I'd appreciate some help. > >> I found that ANALY_RHUL_SL6 is blacklisted due to HC test failures: > >> > http://hammercloud.cern.ch/hc/app/atlas/siteoverview/?site=UKI-LT2-RHUL&startTime=2018-12-17&endTime=2018-12-31&templateType=isGolden > >> The site was down for a few days before xmas due to a PDU problem > taking down a critical network switch which put several key servers > offline (various lessons being learned...) > >> Since coming back up everything looks to be up from my side but HC > says otherwise. It looks like a problem with DPM but I cannot find > what is wrong, all the services are running, just some actions fail. > When I try by hand to retrieve a file via webdav that an HC test > failed to access, I could download it no problem. > >> Any suggestions please, what would be worth checking? > >> Thanks, > >> Simon > >> > >> To unsubscribe from the TB-SUPPORT list, click the following link: > >> https://www.jiscmail.ac.uk/cgi-bin/webadmin?SUBED1=TB-SUPPORT&A=1 > > > > > > To unsubscribe from the TB-SUPPORT list, click the following link: > > https://www.jiscmail.ac.uk/cgi-bin/webadmin?SUBED1=TB-SUPPORT&A=1 > > > > ######################################################################## > > To unsubscribe from the TB-SUPPORT list, click the following link: > https://www.jiscmail.ac.uk/cgi-bin/webadmin?SUBED1=TB-SUPPORT&A=1 > > ------------------------------------------------------------------------ > > To unsubscribe from the TB-SUPPORT list, click the following link: > https://www.jiscmail.ac.uk/cgi-bin/webadmin?SUBED1=TB-SUPPORT&A=1 > -- Respect is a rational process. \\// For Ur-Fascism, disagreement is treason. 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